Pratham Walecha
New Delhi
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Associate
R.K. Properties
08.2023 - Current
- Managed Approximately 20 outbound and inbound calls per day.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong rapport with customers and created positive impression of business.
Research Analyst (Surveyor)
R.A. Malatest & Associates Ltd.
10.2022 - 05.2023
- Conducted 250+ surveys and collected data on consumer preferences
- Analyzed survey results to provide actionable insights
- Collaborated with team members to ensure efficient survey operations
- Assessed historical records, maps and topographical data as part of survey operations
- Documented survey findings and prepared detailed reports and plans.
Education
PG Diploma - International Business Management -
Niagara College
Toronto, ON06-2023
BBA -
Jagannath International Management School, GGSIPU
New Delhi11.2021
Skills
- Customer service
- Attention to detail
- Time management
- Computer skills
- Comparative analysis
- Project Management
Languages
English
Hindi
Timeline
Associate
R.K. Properties
08.2023 - Current
Research Analyst (Surveyor)
R.A. Malatest & Associates Ltd.
10.2022 - 05.2023
PG Diploma - International Business Management -
Niagara College
BBA -
Jagannath International Management School, GGSIPU
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