Prathamesh Acharekar
B002, Mangalmurti Apt, Kopri Naka, Chandansar Road,Virar
Summary
Data analysis and reporting expert with a solid background at WNS Global Services. Advanced proficiency in Excel and KPI monitoring resulted in significant process efficiencies. Effective team leader with a history of mentoring and driving performance enhancements, promoting data-driven decision-making. Skilled in transforming data into actionable insights that support strategic goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager - MIS
WNS Global Services PVT LTD
Mumbai
01.2022 - Current
- Analyzed data to identify trends and patterns, delivering actionable business insights.
- Created comprehensive reports utilizing advanced Excel functions and pivot tables.
- Developed SLA dashboards to visualize key performance indicators for stakeholder review.
- Conducted data validation to ensure accuracy and consistency in reporting.
- Created Power point presentations for operations and our higher management showing week on week performances for WBR calls
- Presented findings and recommendations to management during weekly and monthly reviews.
- Streamlined reporting processes to enhance efficiency and reduce turnaround time.
- Monitored KPIs to detect inefficiencies and potential risks.
- Supervised daily operations, including reporting, scheduling shifts and assigning duties.
Sr WFM Executive
WNS Global Services PVT LTD
Mumbai
10.2016 - 12.2021
- Crafted detailed reports to support informed decision-making.
- Reviewed workflows and set priorities for daily tasks.
- Utilized advanced Excel functions to create informative dashboards.
- Sustained a database of solver data for precise incentive calculations.
- Monitored attendance and overtime records for all solvers.
- Established travel allowances for qualifying solvers.
- Developed transport no-show dashboards to target leaders with the highest defaults.
Sr Customer Service Advisor
WNS Global Services PVT LTD
Mumbai
05.2012 - 09.2016
- Resolved customer inquiries via CRM software and communication tools.
- Conducted training sessions to enhance team performance and service quality.
- Mentored junior team members on effective customer service practices.
- Managed high-level complaints for Advocate teams, ensuring prompt resolutions.
- Delivered exceptional customer service by addressing queries and complaints efficiently.
- Oversaw floor operations during Team Leader's absence, maintaining productivity.
Education
Bachelor of Commerce -
Patkar & Varde College
Mumbai University03-2012
Skills
- Data analysis and reporting
- Advanced Excel skills
- Power Query and Power Pivot
- Power BI
- Power Point Presentations
- KPI monitoring and dashboards
- Data-driven decision making
- Team performance enhancement
- Attention to detail
- Scheduling and planning strategies
- Microsoft Office
Accomplishments
- I was the top performer for last 2 years with an annual rating of A on performance and behavior
- Received rewards and recognitions from mentors, stakeholders, and clients
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Date of Birth
- 15th December 1991
Maritial Status
- Married
Religion
- Hindu
Timeline
Assistant Manager - MIS
WNS Global Services PVT LTD
01.2022 - Current
Sr WFM Executive
WNS Global Services PVT LTD
10.2016 - 12.2021
Sr Customer Service Advisor
WNS Global Services PVT LTD
05.2012 - 09.2016
Bachelor of Commerce -
Patkar & Varde College