Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Date of Birth
Maritial Status
Religion
Timeline
Generic

Prathamesh Acharekar

B002, Mangalmurti Apt, Kopri Naka, Chandansar Road,Virar

Summary

Data analysis and reporting expert with a solid background at WNS Global Services. Advanced proficiency in Excel and KPI monitoring resulted in significant process efficiencies. Effective team leader with a history of mentoring and driving performance enhancements, promoting data-driven decision-making. Skilled in transforming data into actionable insights that support strategic goals.

Overview

13
13
years of professional experience

Work History

Assistant Manager - MIS

WNS Global Services PVT LTD
Mumbai
01.2022 - Current
  • Analyzed data to identify trends and patterns, delivering actionable business insights.
  • Created comprehensive reports utilizing advanced Excel functions and pivot tables.
  • Developed SLA dashboards to visualize key performance indicators for stakeholder review.
  • Conducted data validation to ensure accuracy and consistency in reporting.
  • Created Power point presentations for operations and our higher management showing week on week performances for WBR calls
  • Presented findings and recommendations to management during weekly and monthly reviews.
  • Streamlined reporting processes to enhance efficiency and reduce turnaround time.
  • Monitored KPIs to detect inefficiencies and potential risks.
  • Supervised daily operations, including reporting, scheduling shifts and assigning duties.

Sr WFM Executive

WNS Global Services PVT LTD
Mumbai
10.2016 - 12.2021
  • Crafted detailed reports to support informed decision-making.
  • Reviewed workflows and set priorities for daily tasks.
  • Utilized advanced Excel functions to create informative dashboards.
  • Sustained a database of solver data for precise incentive calculations.
  • Monitored attendance and overtime records for all solvers.
  • Established travel allowances for qualifying solvers.
  • Developed transport no-show dashboards to target leaders with the highest defaults.

Sr Customer Service Advisor

WNS Global Services PVT LTD
Mumbai
05.2012 - 09.2016
  • Resolved customer inquiries via CRM software and communication tools.
  • Conducted training sessions to enhance team performance and service quality.
  • Mentored junior team members on effective customer service practices.
  • Managed high-level complaints for Advocate teams, ensuring prompt resolutions.
  • Delivered exceptional customer service by addressing queries and complaints efficiently.
  • Oversaw floor operations during Team Leader's absence, maintaining productivity.

Education

Bachelor of Commerce -

Patkar & Varde College
Mumbai University
03-2012

Skills

  • Data analysis and reporting
  • Advanced Excel skills
  • Power Query and Power Pivot
  • Power BI
  • Power Point Presentations
  • KPI monitoring and dashboards
  • Data-driven decision making
  • Team performance enhancement
  • Attention to detail
  • Scheduling and planning strategies
  • Microsoft Office

Accomplishments

  • I was the top performer for last 2 years with an annual rating of A on performance and behavior
  • Received rewards and recognitions from mentors, stakeholders, and clients

Languages

English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Date of Birth

  • 15th December 1991

Maritial Status

  • Married

Religion

  • Hindu

Timeline

Assistant Manager - MIS

WNS Global Services PVT LTD
01.2022 - Current

Sr WFM Executive

WNS Global Services PVT LTD
10.2016 - 12.2021

Sr Customer Service Advisor

WNS Global Services PVT LTD
05.2012 - 09.2016

Bachelor of Commerce -

Patkar & Varde College

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Prathamesh Acharekar