Team Lead with 7+ years of experience in SAP ISU industry and workflows, specializing in system integration and process optimization. Proven expertise in leading cross-functional teams to deliver high-impact solutions. Adept at managing complex projects, enhancing operational efficiency, and driving continuous improvement.
· Currently working in SAP support project and managing SAP ISU Team. Also worked on SOLR implementation, faster switching, and migration projects.
· Designed and developed multiple SAP automation tools and RCA investigation processes.
· Handled incident triage, change management request, and problem record resolutions.
· Conducted regular calls with project FBA and business stakeholders to resolve issues and ensure project alignment.
· Expertise in SAP IS-U Industry Workflows: Demonstrated proficiency in configuring and optimizing SAP IS-U industry-specific workflows to enhance utility business processes in terms of registration gain and loss process.