PRATHAMESH CHAVAN

· Developed and implemented effective sales and marketing strategies to increase revenue for the interior designing company.

· Conducted market research to identify new business opportunities and target markets for the company's products and services.

· Collaborated with the design team to create compelling sales materials, including brochures, presentations, and product catalogues.

· Built and maintained strong relationships with key clients and partners to drive sales and ensure customer satisfaction.

· Coordinated and executed successful marketing campaigns, including online and offline advertising, email marketing, and social media promotions.

· Managed the company's website and social media presence, regularly updating content and engaging with followers to drive brand awareness and customer engagement.

· Tracked and analyzed sales data to identify trends and opportunities for growth, and provided regular reports and recommendations to senior management.

· Participated in industry events and trade shows to promote the company's products and services and build relationships with potential customers.

· Conducted sales presentations and product demonstrations to prospective customers, highlighting the features and benefits of the company's interior design solutions.

· Provided exceptional customer service and support, addressing client concerns and resolving issues to maintain high levels of customer satisfaction.

• Comply with the terms and conditions of the premises liquor and gaming license
• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Ensure to provide exemplary customer service and product knowledge when serving at the bar or on the floor
• Creating a welcoming and friendly atmosphere for all customers
• Ensure all customer queries and complaints are dealt with in a timely and the appropriate manner and are noted down in the manager’s diary
• Ensure the bar area and behind the bar are kept clean and tidy at all times and in accordance with the specified hygiene standards
• Manage the pass as and when required, ensuring the efficient and timely delivery of food from the kitchen pass to the customer’s table
• Foster a sales focus within the team, ensuring they understand the promotions and specials that are available to customers
• Responsible for the accurate charging of goods served using the POS and collecting full payment for the same
• Check and count float at the beginning of each shift
• Responsible for the cash up at the end of each shift including all Eftpos and Credit Card transactions
• Ensure all equipment is kept clean and tidy and in good working condition and that all maintenance problems are promptly reported and followed up
• Ensure the premises are a safe environment for all patrons and staff and always complies with OSH requirements
• Ensure the timesheets/attendance records are completed correctly on a daily basis
• Maintain and complete the premises incident record book
• Ensure the security alarm is activated and functioning before leaving the
• Premises
• Ensure regular on-the-job training is conducted to develop the skill
• Knowledge levels within the bar/floor team
• Responsible for taking interviews and selecting staff for organization.

• Assisting with the operations of the designated outlets in line with SKYCITY policies and procedures
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Ensuring all focus point operationally for all matters relating to the service of F&B
• Arrange shift replacement of any person that advise us of their absence
• Manage staff breaks by utilizing quiet times of the shift so as not to incur low staffing levels during peak trading hours
• Provide an exceptional (VIP) level of customer-focused service to all guests
• Monitor and ensure adherence to liquor licensing laws as they apply to F&B operations and take the necessary action to ensure compliance particularly in relation to Host Responsibility
• Maximizing customer satisfaction by ensuring that staff has the appropriate training and resources required
• Ensuring that all operational staff focus upon guest recognition and quality of service delivery by developing feedback loops to ensure a continuous improvement program is established
• Maximizing guest satisfaction by ensuring the efficient management of all guest issues or disputes
• Support staff when dealing with difficult situations
• Training new staff about the department followed by teaching SOP’s
• Report and manage all injuries and hazards in accordance with OHS and SKYCITY policy.

• Forecasting supply and demand to prevent overstocking and running out-of-stock (OOS)
• Determined and performed appropriate adjustments of authorized stock levels.
• Managing the Duty Manager Shift when required
• Submitting purchase details to internal databases
• Placing orders through People Soft
• Enter shipping and inventory data in the computer system
• Manage purchasing orders for incoming Beverages, other services, and supplies
• Verify receipts and confirm purchase contents and orders are complete
• Ensure supplied stocks meet demand
• Prevent overstocking and ordering
• Keep track of inventory and supplies that need restocking
• Develop plans for purchasing equipment, services, and supplies
• Create and maintain a detailed inventory of all incoming, outgoing, and current supplies
• Prepare inventory for deliveries and shipping
• Track and ensure deliveries are received
• Compile reports inventory and supply balances
• Make note of damaged inventory
• Maintain records of purchases, pricing, and other important data
• Follow-up with Manager regarding Budget, Inventory and new products.

• Provide attentive and personalized service for all guests and visitors through all meal periods, ensuring a memorable experience
• Provide general waiting duties and proactive table service
• Provide beverage service, from making barista coffees
• Maintain hygiene & safety in the dining area & Gaming areas including general cleaning duties
• Accurate cashiering for all accounts
• Adhere to Responsible Service of Alcohol legislation- Host responsibility
• Using Micros, Cash Handling, Taking food orders
• Handling the Bar and provide excellent service
• Monitoring Alcohol consumption and adhering to rules of host responsibility
• Organizing work and work area professionally.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Collected room deposits, fees, and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Answered multi-line phone system and enthusiastically greeted callers.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Monitored hotel's budget and financial records.
• Maintained clean and organized front desk areas to uphold polished company image.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged linens and table settings according to seating plan and event theme.
• Provided friendly, courteous service to create memorable moments for guests.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
• Arranged and executed major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
• Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
• Collected room deposits, fees, and payments.
• Resolved service-related problems and documented actions in system.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.