PRATHAMESH D. MOHITE
Mumbai
Summary
Production Support Engineer with 3+ years of experience in credit card systems (TSYS Prime, Online & Falcon) in the banking domain. Skilled in L2/L3 support, transaction monitoring, CRON job scheduling, and troubleshooting critical production issues. Experienced in managing end-to-end credit card lifecycle, performance monitoring (Dynatrace, AppDynamics), and ensuring high system availability. Proficient in DR activities, patch deployments, and maintaining audit-ready documentation.
Overview
4
4
years of professional experience
Work History
Technical Associate
Financial Software & Systems Pvt. Ltd.
04.2022 - Current
- Writing SQL Queries to share the required data on a daily basis.
- Working on Shell Scripts & Generating reports using Oracle SQL.
- Managing CRON Jobs in order to complete the task for the application.
- Checking up the Online Logs & Connectivity between Host system and Acquirer.
- Developed custom scripts to automate routine tasks, increasing productivity and efficiency within the technical team.
- Worked on Unidesk ticketing tool to resolve the queries and provide the solution.
- Resolved the server issues for windows as well as Linux operating systems.
- Executed the required commands of Linux for file processing system.
- Tracking, Reporting and Building up the knowledge for various types of Incidents.
- Prompt Reporting of Production issues with Impact analysis and taking mandatory actions in order to ensure smooth rectification process.
- Analysed system logs and identified patterns to preempt technical issues before they affected business operations.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- Streamlined the technical support ticketing system, improving response times and tracking of issue resolution progress.
Education
B.E. - COMPUTER ENGINEERING
Shah & Anchor Kutchhi Engineering Collage
Mumbai01-2019
DIPLOMA - COMPUTER ENGINEERING
Navajeevan Education Society polytechnic
Mumbai01-2016
SSC -
Madhyamik Vidyalaya
Ratnagiri01-2013
Skills
- Windows
- Linux
- C
- C
- Core Java
- HTML
- CSS
- Bootstrap
- Automation scripting
- Shell scripting
- Server management
- Log monitoring
- MySQL
- Oracle
- Oracle SQL Developer
- ISO 8583
- VI Editor
- dynatrance
Languages Known
ENGLISH
MARATHI
HINDI
Timeline
Technical Associate
Financial Software & Systems Pvt. Ltd.
04.2022 - Current
B.E. - COMPUTER ENGINEERING
Shah & Anchor Kutchhi Engineering Collage
DIPLOMA - COMPUTER ENGINEERING
Navajeevan Education Society polytechnic
SSC -
Madhyamik Vidyalaya