Prathamesh Dongare
Belagavi
Summary
Resourceful L2 Support Engineer adept at maintaining high productivity and efficiency in fast-paced environments. Skilled in troubleshooting complex software issues, network configuration, and system diagnostics to ensure optimal performance. Possess strong problem-solving, communication, and teamwork abilities, excelling in delivering effective solutions and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technical L2 Support Engineer
IDFY
MUMBAI
12.2023 - Current
- Proficient in resolving client-raised tickets promptly to ensure timely issue resolution and client satisfaction.
- Experienced in analyzing GCP logs to pinpoint the root causes of Single tenant application issues and proficient in drafting comprehensive RCA (Root Cause Analysis) documents.
- Demonstrated expertise in creating and updating client-specific Video KYC packages, ensuring compliance with regulatory standards and enhancing user experience.
- Proficient in analyzing WebRTC stats to ensure seamless customer journeys and optimize service delivery.
- Developed Elixir scripts to efficiently manage and restore customer profiles affected during system timeouts or outages.
- Extensive experience in monitoring applications and infrastructure during and post releases to ensure stability and performance.
- Specialist in configuring and testing Grafana alerts for proactive monitoring and timely response to system anomalies.
- Experienced in analyzing Kibana logs to pinpoint the root causes of Multitenant application issues
- Excellent track record in promptly troubleshooting application issues during critical P0 incidents or system outages, minimizing downtime and ensuring business continuity.
Technical L2 Support Engineer
Infosys
Pune
03.2021 - 11.2023
- Technical support Specialist,highly creative with strong analytical and troubleshooting skills in resolving client issues
- Involved in extracting and creating error reports that caused issues in production environment
- Proficient in creating interactive dashboards , configuring alerts and creating SPL queries using Splunk tool
- Good experience in working with the engineering teams during release to ensure no issues reported during code deployments and post deployments
- Writing and executing SQL queries for updating the database table for fixing profiles and also in extracting data as requested by the Product team
- Specialist in Application and Infrastructure monitoring
- Handling customer tickets and P0's on adherence to service level agreements
Education
Bachelors in Computer Applications - Computer Applications
Gogte College of Commerce
Belagavi10-2020
XII Board - Science Education
Gogter College of Commerce And Science
Belagavi03-2017
Skills
- PostgresSQL
- Python Scripting
- Postman and Insomnia
- Kibana and Splunk
- GCP and AWS
- HTML,CSS and Javascript
- WebRTC
- Linux scripting
- Networking
- Grafana
- ITSM and FreshDesk
- GIT/GITHub
Languages
Marathi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Accomplishments
- Received "Outstanding" perfomance rating in my first year end evaluation at Infosys
- Achieved first place in Communication for In-house fest Magnum
Certification
- Infosys certified AWS cloud Practitioner
- Infosys certified Global Agile Developer
- Infosys certified Java SE8 Developer
Timeline
Senior Technical L2 Support Engineer
IDFY
12.2023 - Current
Technical L2 Support Engineer
Infosys
03.2021 - 11.2023
Bachelors in Computer Applications - Computer Applications
Gogte College of Commerce
XII Board - Science Education
Gogter College of Commerce And Science
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