Prathamesh Ghadge

• Company Overview: Cummins Inc. is a global power technology company that designs manufactures, and services engines, generators and related components. The company provides reliable power solutions for industries like automotive, construction, marine and power generation. Known for Innovation and durability, Cummins supports customers worldwide with advanced technology, service and sustainability efforts.
• Provide technical support for Cummins engines and generators across North America (US and CANADA), assisting with fault code diagnostics, wiring issues, Cranking/ no start conditions and system troubleshooting based on internal Knowledge resources and Official Cummins Documentation.
• Walk customers through troubleshooting procedures using service manuals, operator and maintenance manuals, covering a wide range of issues such as fuel, air, ignition, and lubrication systems. We also use diagnostic systems that help prioritize fault codes by identifying which ones are primary, secondary allowing more accurate and efficient troubleshooting.
• Advise technicians and end users on appropriate engine fluids, including engine oil weight (e.g., 10W30, 15W40) and coolant/ antifreeze selection, tailored to the ambient temperature and application requirements.
• Support ECM (Electronic Control Module) related queries, such as identifying current software revisions, guiding customers on how to use Cummins INSITE, and escalating cases involving reprogramming, recalls, or campaigns to the appropriate department.
• Escalate safety-critical issues (e.g., involving Automatic Transfer Switches or ECM bypass requests) to authorized Cummins distributors, ensuring compliance with safety protocols.
• Stay current with evolving technical knowledge, learning from real-world scenarios, including recent cases like banjo bolt failures, regen systems, or compression release braking systems (Jake Brake), to provide effective solutions.
• Deliver clear professional communication with field technicians and customers, enabling them to troubleshoot confidently and resolve issues efficiently on their own when needed.

• Company Overview: [HomeServe is a global leader in home emergency repair services. Their engineers provide swift solutions for plumbing, heating(central heating systems such as immersion heaters, boilers etc.), electrical, and appliance breakdowns. This engineering expertise is crucial for maintaining comfortable and safe homes. Acquired by Brookfield Asset Management in 2023 for £4.08 billion, HomeServe empowers millions of homeowners worldwide with peace of mind and reliable home repair services.]
• Technical Expertise: Assessed and diagnosed electrical, plumbing, heating, and drainage issues.
• Problem-Solving: Collaborated with engineers to solve customer problems, coordinating repairs, and troubleshooting.
• Budget Management: Analyzed and authorized repair costs, ensuring responsible spending.
• Customer Service: Resolved customer issues promptly and professionally, maintaining a positive attitude.
• Technical Acumen: Strong understanding of technical principles in home maintenance.
• Stakeholder Management: Managed clients, subordinates, and external contractors.
• Contract Management: Drafted, managed, and closed contracts.

Daily Routine:

• Create Bill of Materials (BOM) after consulting with on-site engineers, then reimburse costs. Occasionally discuss costs with Supply Chain Managers for approval.
• Prepared and issued reports timely, as per customer requests.
• Developed relationships with suppliers' personnel. Maintained respect by adhering to codes of conduct, business ethics, corporate policies, procedures, and work practices.
• Recorded details of required data, drawings, and documentation from suppliers on the Merlin platform.
• Ensured all repair activities complied with safety regulations and company policies for all trades (electrical, heating, plumbing, drainage). For example, installed fuse boxes (RCDs and RCBOs) according to current regulations.
• Contributed to significant cost savings and improved operational efficiency by implementing SAP-based planning and procurement strategies.
• Accumulated, collected, and analyzed data and information required for planning. Utilized Excel and Power BI.

• Mentored junior team members, coaching to deliver outstanding service for continued customer satisfaction.
• Streamlined purchasing process by helping customers select products according to individual requirements and preferences, optimizing customer satisfaction.
• Procurement and Inventory Management

• Elected by peers in my cohort to represent their views in a meeting with staff.
• Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
• Practiced Professionalism
• Worked proactively and diplomatically to ensure student feedback is listened to.