Prathamesh Gujar
System Administrator
Navi Mumbai
Summary
Driven and results-oriented IT Support Engineer at Jio World Centre, NMACC, with a strong track record in VIP client support, event-based IT operations, and high-pressure environments. Passionate about optimizing IT infrastructure, enhancing service efficiency, and delivering seamless technical solutions. Skilled in network management, service desk operations, troubleshooting, and SLA compliance. Consistently ensuring top-tier IT support for high-profile events, including Anant Ambani's wedding, while managing SCCM, HPSM, and critical P1/P2 incidents with precision and efficiency.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
System Administrator
Wipro
01.2023 - Current
- Providing IT support for VIP clients and ensuring seamless event operations.
- Managing IT infrastructure, network, and service desk operations.
- Resolving hardware, software, and OS-related issues with minimal downtime.
- Handling SCCM, HPSM, and closing 10+ tickets daily while ensuring SLA compliance.
- Managing P1 & P2 incidents, troubleshooting LAN, Office 365, and Outlook issues.
- Ensuring data security and IT asset management.
MS Engineer L2
NTT India Pvt Ltd
12.2021 - Current
Technical Support Engineer
Inspirisys Solutions Limited
11.2018 - 12.2021
Desktop Engineer
Gayatri Infotech
01.2018 - 10.2018
Education
Diploma - Computer Engineering
Mumbai University
H.S.C - undefined
Mumbai University
S.S.C. - undefined
Pune University
Skills
Office Suite (Word, Excel, PowerPoint, Outlook)
undefinedJob role and responsibility
- Install, configure, and monitor systems.
- Provide efficient service desk support with strong communication.
- Manage 10+ daily tickets, ensuring SLA compliance.
- Resolve P1 & P2 incidents and support VIP users.
- Troubleshoot hardware, software, printer, and OS issues.
- Maintain and monitor network and data assets.
- Resolve Office 365 and Outlook issues in coordination with the network team.
Personal Information
- Date of Birth: 06/26/94
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declared that the above-mentioned information’s are true to the best of my knowledge.
Personal Qualities
- Creativity.
- Ability to deal with different kinds of people.
- A very Keen and receptive learner.
- Ambitious and goal-oriented.
Timeline
System Administrator
Wipro
01.2023 - Current
MS Engineer L2
NTT India Pvt Ltd
12.2021 - Current
Technical Support Engineer
Inspirisys Solutions Limited
11.2018 - 12.2021
Desktop Engineer
Gayatri Infotech
01.2018 - 10.2018
H.S.C - undefined
Mumbai University
S.S.C. - undefined
Pune University
Diploma - Computer Engineering
Mumbai University
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