Prathamesh Kadam
Melbourne
Summary
With extensive experience in customer service, administration, and hospitality, I excel in both independent and team-based roles. Having worked as a Housekeeping Coordinator and Supervisor at Crown Resorts, I developed strong leadership, team management, attention to detail, and administrative skills. My commitment to excellence was recognized with a prestigious award at Crown Resorts, Melbourne. I am now eager to apply my expertise to the Assistant Housekeeper role.
Overview
2025
2025
years of professional experience
Work History
Housekeeping Supervisor
Crown Resorts
06.2023 - 11.2024
- Led the housekeeping team in executing daily operations, ensuring the highest standards of cleanliness, guest comfort, and operational efficiency.
- Monitored quality control by conducting inspections of guest rooms post-cleaning to ensure adherence to cleanliness, presentation, and functionality standards.
- Collaborated with maintenance and management teams to address room-related concerns promptly, ensuring guest satisfaction.
- Trained staff on cleaning techniques, safety protocols, chemical use, and guest interaction, improving team performance and operational standards.
- Developed and implemented a quality control program, resulting in improved guest satisfaction ratings.
- Ensured health and safety compliance, promoting a safe work environment and adherence to established safety practices.
Housekeeping Coordinator
Crown Resorts
06.2023 - 11.2024
- Proficient in using Oracle Hospitality Software, MS Office, FCS e-connect, and iTrak to manage daily operations, including scheduling, task allocation, and performance tracking.
- Allocated housekeeping tasks using Oracle Software, optimizing room assignments and staff resources.
- Collaborated with front desk, maintenance, and guest services teams to resolve guest issues, ensuring seamless service delivery.
- Managed guest inquiries and correspondence, providing prompt and professional responses via email and phone.
- Monitored and reported operational performance through daily productivity reports, improving room cleanliness and guest satisfaction.
Office Administrator
Silk Hospitality
10.2022 - 06.2023
- Managed administrative functions within the Housekeeping Department, including scheduling, payroll, and inventory management.
- Coordinated employee schedules using the Deputy System, ensuring proper staffing coverage during peak periods.
- Approved daily time sheets and maintained accurate payroll records in compliance with company policies.
- Generated and reviewed the Daily Service Productivity report to ensure operational targets were met.
- Managed housekeeping inventory and coordinated procurement of supplies such as linens, amenities, and beverages, ensuring availability and cost-efficiency.
- Liaised with hotel management and front office staff to resolve operational issues and ensure smooth communication.
Career Break: Family Emergency
- Temporarily paused my career to manage urgent family matters and am now fully committed to re-entering the workforce.
- During this time, I remained focused on personal growth and well being while also ensuring I maintained a strong desire to return to my professional career.
- While I was unable to start the Assistant Executive Housekeeper role at Crown Metropol Melbourne in Jan 2025, I am now fully dedicated to resuming my career with Crown Towers Perth.
- I’m eager to leverage my past experience in hospitality management and bring value to a dynamic team once again.
Education
Masters - Information and Communication Technology
La Trobe University
12.2023
B.Tech - Information Technology
K.J. Somaiya College of Engineering
05.2021
Skills
- Leadership & Team Management
- Attention to Detail
- Operational Efficiency
- Guest Service Excellence
- Communication & Coordination
- Time Management
- Organizational Skills
- Training & Development
- Inventory & Resource Management
- Health & Safety Compliance
- Quality Control
- Financial Management
Accomplishments
Honored to receive an award in recognition of Values in Action at Crown
LANGUAGES
English (Fluent)
References
References available upon request
Timeline
Housekeeping Supervisor
Crown Resorts
06.2023 - 11.2024
Housekeeping Coordinator
Crown Resorts
06.2023 - 11.2024
Office Administrator
Silk Hospitality
10.2022 - 06.2023
B.Tech - Information Technology
K.J. Somaiya College of Engineering
Career Break: Family Emergency
Masters - Information and Communication Technology
La Trobe University
Similar Profiles
Susan MackaySusan Mackay
Guest Experience Project/Program Manager at Crown ResortsGuest Experience Project/Program Manager at Crown Resorts
Minu GurungMinu Gurung
Table Games Dealer at Crown ResortsTable Games Dealer at Crown Resorts
Yujia FanYujia Fan
Group Customer Strategy Analyst at Crown ResortsGroup Customer Strategy Analyst at Crown Resorts
Leroy TeaoLeroy Teao
Concrete Laborer/Finisher at XC ConstructionConcrete Laborer/Finisher at XC Construction
Cooper ChiarelliCooper Chiarelli
Concrete Finisher at MilleenConcrete Finisher at Milleen