Prathamesh Kulkarni
Pune
Summary
Dedicated Customer Service Associate with 2 years of experience delivering high-quality customer support. Demonstrated ability to efficiently resolve customer issues while maintaining a positive attitude. Proficient in communication and problem-solving skills, seeking to contribute to Amazon Development Center.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon Development Center
Pune
09.2022 - Current
- Supported an average of 80 customers each day across phone, email, and chat platforms.
- Achieved highest ratings in customer satisfaction by addressing concerns empathetically.
- Collaborated with team members to improve customer service processes and reduce response times.
- Functioned in an SME (Subject Matter Expert) capacity for over half a year.
- Trained, coached, and mentored consultants to increase team productivity.
- Working as a Senior Customer Service Associate in an interim role.
Education
Master of Science - Computer Science
Modern College of Arts, Commerce And Science
Pune , MH05-2022
Bachelor of Science - Computer Science
Modern College of Arts, Commerce And Science
Pune . MH08-2020
MBA - Data Analytics
LPU University Online
Punjab India Skills
- Focused listening ability
- Cross-Channel Customer Engagement
- Quality Assurance in Production
- Excellent verbal and written communication skills
- Collaborative Teamwork
- Problem-solving abilities
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Affiliations
- Team Sports
- Gaming
- Film Enthusiast
Timeline
Customer Service Representative
Amazon Development Center
09.2022 - Current
Master of Science - Computer Science
Modern College of Arts, Commerce And Science
Bachelor of Science - Computer Science
Modern College of Arts, Commerce And Science
MBA - Data Analytics
LPU University Online
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