Prathamesh Patkar

Program Manager:

• Implemented 50+ projects across multiple regions like APAC, EMEA, US and industries like IT services, Manufacturing, Pharmaceuticals, Financial Services etc.
• Achieved ~90% of the user adoption for each project using customized use case implementation and training sessions.
• Managing projects implementation, including planning, scheduling and execution, UAT, Adoption etc.
• Working with clients to define their needs and develop solutions that meet those needs using BRDs and CRFs.
• Using project management strategies like Waterfall, Agile, KANBAN during implementation.
• Conduct Requirement gathering Workshops (Design) and work with the Configuration teams to ensure the solution meets the clients needs.
• Providing advice to management regarding best practices to improve the implementation process and product capabilities.
• Develop an in-depth understanding of CPAi products, features, and capabilities, as well as the competitive landscape
• Evangelize new features and functionality internally, working with Product Management and Engineering to provide feedback on customer needs and requirements
• Serve as a trusted advisor to customers throughout the sales cycle, providing expert guidance on product usage, industry trends, and best practices

Team Lead

• Leading team of 10+ functional managers and other consultants to ensure that projects are completed on time and within budget.
• Create an inspiring team environment with an open communication culture.
• Set the KPIs and KRAs for team and monitor the progress.
• Strategizing plans to achieve team goals in a timely manner within the stipulated time frame.
• Maintaining a track record of team progress and documenting the same to make accurate reports.

• Working on ByteDance’s first Enterprise SaaS office automation and workplace product
• Managing a team of 3 Customer Success Specialists and ensuring that all key metrics of performance are met and exceeded
• Proactively managing the customer lifecycle, including onboarding, adoption, and renewal of 30+ key and large enterprises
• Developed a strong understanding of the customer’s business, challenges, use cases and industry trends to advise help them achieve their objectives
• Established success plan which includes engagement, adoption, advocate, drip campaign, usage analysis and customer status documents
• Interfaced and collaborated with internal stakeholders (Product Managers, Developers, Pre-sales) to complete customer goals which includes major and/ or trending feature requests, issues/ bugs, API integrations, BOT developments etc
• Led end-to-end customized integrations for KA/LA accounts which includes Tally ERP Integration, Sales DCR BOTs, User management, Help Center, etc
• Analyze and monitor adoption and product utilization - alerting customers on any risk and general awareness based on these trending metrics
• Solicit case studies, ROI and testimonials from customers in order to both validate the value proposition and gather the feedback

• Led end-to-end deliveries for B2B customized applications by working with customers to analyse requirements independently; and developed technical solutions along with internal stakeholders by defining scope, priorities, efforts, process, and risks
• Collaborated with product teams to bring in-depth insights on real-world customer needs to craft the product roadmap
• Drove revenue through renewals, cross-sells and upsells worth USD 1M
• Implemented customized solutions like HRMS, CRM, Communication & Collaboration tools and loyalty solution’s with end to end delivery
• Maintain trackers, reports for client interaction, product/ service usage etc.

• Responsible to generate sales with existing and new customers through renewals, cross-sells and upsells through USD 4M
• Performed deployment, maintenance and troubleshooting of SaaS products, network devices & applications, cloud services
• Executed UAT, validation/qualification of software’s and products as per the regulated norms
• Assisted Customers through email, telephone, remote assistance and outbound visits
• Worked with clients in the pharmaceutical, logistics, clinical diagnostic laboratories, hospitals and food industry