PRATHAMESH SHINDE
MAPUSA, GOA.
Summary
Over the past eleven years, I’ve honed my skills in the field of F & B Service. Along with acquiring knowledge and skills relating to training and recruitment, I’ve had a chance to coach others entering the field and support large projects where I oversaw teams of skilled professionals. Based on that, I feel it’s time to make a transition into management. That’s why this job is particularly appealing. Along with the company’s solid reputation and its dedication to diversity and inclusion, I’d be overseeing a skilled team, giving me a chance to coach others toward success while I worked to ensure the company’s larger goals are met.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
MOUNTAIN GOAT
SIOLIM, GOA.
03.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw food preparation, production and presentation according to quality standards.
- Optimized profits by controlling food, beverage and labor costs.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
BAR MANAGER & ASST. RESTAURANT MANAGER
KIRO KITCHEN & BAR
PUNE
10.2021 - 02.2024
- Oversaw daily operations, managing a team of X staff members, and ensuring adherence to quality and service standards
- Implemented cost-control measures, resulting in a reduction in operational expenses
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with the kitchen staff to streamline food preparation processes, improving overall efficiency
- Conducted regular staff training sessions to enhance service quality and uphold brand standards
- Managed inventory, order placement, and vendor relationships to minimize costs and maximize profitability
- Assisted in developing and implementing strategic plans to increase sales and customer satisfaction
- Played a key role in recruiting, training, and supervising front-of-house and back-of-house staff
- Monitored and maintained high levels of cleanliness, sanitation, and safety within the restaurant
- Fostered a positive work environment, promoting teamwork and employee morale
FLOOR MANAGER
WATERMARK LOUNGE & BAR
PANJI
12.2019 - 05.2021
- Supervise and coordinate the activities of the floor staff, including training, scheduling, and performance evaluations
- Manage customer interactions, address concerns, and ensure a high level of service to enhance the overall customer experience
- Monitor and manage inventory levels, ensuring adequate stock while minimizing waste and losses
- Implement and maintain quality standards for products and services, conducting regular checks to uphold consistent quality
- Enforce safety protocols and guidelines, creating a secure environment for both employees and customers
- Handle escalated customer issues and employee conflicts, finding effective solutions to maintain a positive atmosphere
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Oversaw food preparation, production and presentation according to quality standards.
- Updated computer systems with new pricing and daily food specials.
BAR EXECUTIVE
NEELAM THE GRAND
CALANGUT
02.2018 - 11.2019
- Overseeing bartenders, barbacks, and other support staff to ensure smooth operations
- Monitoring and ordering supplies, such as alcohol, mixers, and garnishes, to maintain adequate stock levels
- Ensuring drinks are prepared according to standard recipes and presentation guidelines
- Addressing customer concerns and ensuring guest satisfaction by maintaining a welcoming atmosphere and resolving any issues promptly
- Providing training to new staff and ongoing coaching to existing team members to improve skills and knowledge
- Enforcing health and safety regulations, responsible alcohol service practices, and compliance with local liquor laws
- Overseeing cleanliness and organization of the bar area, including equipment maintenance and cleanliness
- Implementing strategies to increase sales, such as promoting specials and upselling techniques
- Ensuring accurate cash handling procedures are followed, including cash register reconciliation and reporting discrepancies
- Creating staff schedules, managing shift changes, and ensuring adequate staffing levels during peak hours
BAR SUPERVISOR / SR. BARTENDER
THE FINCH
SAKINAKA
02.2017 - 12.2018
- Directly overseeing bartenders, barbacks, and other bar staff to ensure smooth operations during shifts
- Providing excellent customer service by greeting guests, taking orders, and addressing any concerns or complaints
- Training new staff members and providing ongoing coaching to improve skills and performance
- Monitoring and maintaining inventory levels of alcohol, mixers, garnishes, and other supplies
- Ordering supplies as needed
- Ensuring that drinks are prepared according to standard recipes and presentation guidelines
- Enforcing health and safety regulations, responsible alcohol service practices, and compliance with local liquor laws
- Overseeing cleanliness and organization of the bar area, including equipment maintenance and cleanliness
- Handling cash transactions, processing payments accurately, and reconciling cash registers at the end of shifts
- Creating staff schedules, managing shift changes, and ensuring adequate staffing levels during busy periods
- Implementing strategies to increase sales, such as promoting specials, suggestive selling, and upselling techniques
BARTENDER
THE BEER CAFE
ANDHERI
10.2015 - 09.2017
- Prepare and serve a variety of alcoholic and non-alcoholic beverages, following standard recipes and presentation guidelines
- Greet customers, take orders, and provide attentive and friendly service
- Engage with guests, offer recommendations, and ensure customer satisfaction
- Handle cash transactions, process payments accurately, and provide change to customers
- Operate cash registers and reconcile cash drawers at the end of shifts
- Monitor and maintain inventory levels of alcohol, mixers, garnishes, and other supplies
- Restock supplies as needed and report shortages to management
- Keep the bar area clean and organized, including wiping down surfaces, washing glassware, and disposing of waste
- Maintain cleanliness of bar tools and equipment
- Have a thorough understanding of the menu, including drink ingredients, flavors, and specials
- Stay informed about new products and trends in the industry
- Adhere to responsible alcohol service practices, including checking identification to verify legal drinking age and refusing service to intoxicated customers
- Suggest additional items or premium upgrades to customers to increase sales and enhance their experience
- Communicate effectively with other staff members and management to ensure smooth operations and resolve any issues or concerns
ASST. BARTENDER
CASINO PRIDE
PANJI
06.2013 - 07.2015
- Assisting the main bartender in preparing and serving drinks, including gathering ingredients, pouring drinks, and garnishing beverages
- Providing friendly and attentive service to guests, such as taking orders, delivering drinks, and addressing any customer inquiries or concerns
- Maintaining cleanliness and organization of the bar area, including wiping down surfaces, washing glassware, and disposing of waste
- Monitoring inventory levels of alcohol, mixers, garnishes, and other bar supplies
- Restocking items as needed and notifying the bartender or manager of any shortages
- Helping with cash transactions, processing payments, and providing change to customers
- Assisting with cash register operation and reconciliation
- Assisting with bar setup before opening and breakdown after closing, including arranging bar tools, setting up garnish stations, and cleaning equipment
- Helping with inventory tasks, such as counting stock, organizing storage areas, and rotating perishable items
- Taking direction from the main bartender or supervisor and completing tasks as assigned in a timely and efficient manner
- Continuously learning about drink recipes, bar techniques, and customer service skills to improve performance and advance in the role
- Following health and safety guidelines, adhering to responsible alcohol service practices, and complying with all relevant laws and regulations
Education
THE MIXIOLOGIST -
IIAS COLLEGE
GOA12.2013
B.Sc. - Hospitality, Studies
Ramraje College
Dapoli, Ratnagiri05.2013
MS. CIT. -
MAHARASHTRA ECOMMERCE
06.2012
Skills
- P&L Management
- Strategic planning
- Customer relationships
- Financial reporting
- Hiring
- Training
- Customer service excellence
- Budgeting and Cost Control
- Communication
- Operations management
- Team leadership
- Inventory management
- Staff Training and Development
References
Available upon request
Hobbies and Interests
- Trekking
- Playing Cricket
- Playing Football
Languages
- English, Very Good Command
- Hindi, Very Good Command
- Marathi, Very Good Command
- Konkani, Very Good Command
Internship
Industrial Trannie Vits, Balewadi, Pune, Maharashtra, 11/01/11, 04/01/12
Timeline
Restaurant Manager
MOUNTAIN GOAT
03.2024 - Current
BAR MANAGER & ASST. RESTAURANT MANAGER
KIRO KITCHEN & BAR
10.2021 - 02.2024
FLOOR MANAGER
WATERMARK LOUNGE & BAR
12.2019 - 05.2021
BAR EXECUTIVE
NEELAM THE GRAND
02.2018 - 11.2019
BAR SUPERVISOR / SR. BARTENDER
THE FINCH
02.2017 - 12.2018
BARTENDER
THE BEER CAFE
10.2015 - 09.2017
ASST. BARTENDER
CASINO PRIDE
06.2013 - 07.2015
THE MIXIOLOGIST -
IIAS COLLEGE
B.Sc. - Hospitality, Studies
Ramraje College
MS. CIT. -
MAHARASHTRA ECOMMERCE
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