Prathamesh Suresh Chalke
Pune,MH
Summary
Experienced technical professional prepared to excel in technical support and system maintenance roles. Skilled in diagnosing and resolving technical issues, ensuring optimal system performance. Strong focus on team collaboration and achieving results, with adaptability to changing needs and environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Specialist
LTIMindtree
06.2022 - Current
- Working for Microsoft as a vendor in the Partners line of business
- Highly skilled to identify and resolve issues related to Microsoft Office 365, SharePoint online, OneDrive for business applications along with Office, Microsoft Stream and Forms
- Handling all the major clients for Microsoft North America and EMEA region
- Ticket management in RAVE 2.0 Tool and DFM (Dynamic 365 ticket system)
- Key performer for the organization since the start of the project
- Escalation Engineer of One Drive and SharePoint (Tier 2)
- Well versed with Customer Relationship Management and Handling Senior escalation
- Understanding the impact and urgency of the customer environment and troubleshooting the issue at the earliest
- Well versed with User profile sync, Search and User Management
- Azure Active Directory and Microsoft 365 Admin Centre Management
- Strong knowledge of retention policies across O365
- Have knowledge of SharePoint site creation, web-parts, search architecture, permissions
- Dealing with all OneDrive sync related issue on call with the clients and partners
- Understanding of Exchange administration, Azure, Microsoft Teams
- Well versed with user creation and management on M365 Admin centre
- Expert in PUID, provisioning and other sync related issues on OneDrive
- Troubleshoot SharePoint and OneDrive issues with the help of PowerShell commands
- Understanding on PnP, Exchange, Security & compliance, SharePoint PowerShell
- Dealing with client and maintaining SLA of multiple cases on call and E-mails
- Good proficiency is creating knowledge-based article and documentation
- Training new engineers on the SharePoint/OneDrive break fx issues.
Senior Technical Advisor – Lead Operations
Concentrix
06.2021 - 06.2022
- Worked as a Senior Technical Advisor for Microsoft O365
- Part of Microsoft SharePoint online and OneDrive break fix team
- Hands-on experience on SharePoint online and OneDrive for business troubleshooting
- Have knowledge of SharePoint site creation, web-parts, search architecture, permissions
- Dealing with all OneDrive sync related issue on call with the clients and partners
- Have basic understanding of Exchange administration, Azure, Microsoft Teams troubleshooting
- Troubleshoot SharePoint and OneDrive issues with the help of PowerShell coding
- Have more than 4 years of experience of dealing with the international clients and partners from NOAM and EMEA region
- Good proficiency is creating knowledge based article and documentation
- Dealing with client and maintaining SLA of multiple cases on call and E-mails
Network Dispatch Technician
GTT Communications
11.2017 - 06.2021
- Worked on Installation, Repairs with DSL, Fiber, Ethernet technology and remote troubleshooting of modems
- On-call troubleshooting with the technicians based in the USA, Canada, Europe and the UK
- Performing multiple loop test and operations remotely on CPE and DMARC locations
- Worked on SDWAN installations
- Dispatching technician on-site after on-call troubleshooting
- Site Surveys
- Responsible to analyze the network span and alarm generated using monitoring tool
- Proactive fault reporting as well troubleshooting with local end carrier to avoid service interruption
- Make a proper report on fault occurred and the resolution done by on / Off -net technicians
- Deliver the case study to customer for their reference while maintaining the SLA
- Scheduling and reporting technician with the help of Oracle
Education
Bachelor of Engineering - Electronics and Telecommunication
Vishwaniketan iMEET
05.2017
Higher school certificate (HSC) -
Changu Kana Thakur college of arts, science and commerce
02.2013
Secondary School Certificate (SSC) -
Mahatma Education Society
03.2011
Skills
- SharePoint/OneDrive break fix
- O365 Administration
- Compliance center monitoring
- PowerShell scripting
- SharePoint administration
- Issue resolution/troubleshooting
- Technical performance monitoring
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Completed SharePoint L100 and L200 certification.
- Completed course of Microsoft 365 Fundamentals.
- Microsoft 365 Fundamentals - MS900
Certification
- Professional Certified course in Wireless Maintenance Technology: TCWMP, TELEMAN Institute of Wireless Technologies Pvt Ltd, 264 Hrs, In-depth understanding of wireless technologies including GSM, CDMA, 2.5 G and UMTS., Basic functioning of MSC, BSC, OMC, BTS., Optical Fiber Communication, Optical splicing, Optical Testing & Measurements., Wireline Technologies: SDH and PDH, WiFi, WiMax., Data communication: Routing and Switching, Router Configuration., Drive Test Analysis and Planning., BTS Infrastructure Maintenance.
- TELECOM TRANSMISSION TECHNOLOGIES SATELLITE COMMUNICATION, BSNL, Yeur, Thane, IP STAR Satellite., Different Bands use for communication.
- GLOBAL WIRELESS SUMMIT-2015, GWS held in HICC Novotel, Hyderabad, Antenna Structure., IOT.
- ONE MONTH TRAINING IN TIKONA DIGITAL (IT SOURCE), NETWORK SUPPORT ENGINEER, Resolving technical issue regarding ISP., Checking network parameter of Network., Solving customer’s issue regarding ISP.
Languages
English
Marathi
Hindi
Extra-Curricular Activities
Former Secretary of Electronics and Telecommunication Department. Former Sports Representative of Electronics and Telecommunication Department. Best Leadership Award. Former Captain of Basketball team in college. Former Captain of Tug Of War team in college.
Personal Information
- Date of Birth: 05/29/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Gym
- Cooking
- Photography
- Dance
- Travelling
- Acting
Disclaimer
The information furnished above is correct and true to the best of my knowledge.
Timeline
Technical Specialist
LTIMindtree
06.2022 - Current
Senior Technical Advisor – Lead Operations
Concentrix
06.2021 - 06.2022
Network Dispatch Technician
GTT Communications
11.2017 - 06.2021
Higher school certificate (HSC) -
Changu Kana Thakur college of arts, science and commerce
Secondary School Certificate (SSC) -
Mahatma Education Society
- Professional Certified course in Wireless Maintenance Technology: TCWMP, TELEMAN Institute of Wireless Technologies Pvt Ltd, 264 Hrs, In-depth understanding of wireless technologies including GSM, CDMA, 2.5 G and UMTS., Basic functioning of MSC, BSC, OMC, BTS., Optical Fiber Communication, Optical splicing, Optical Testing & Measurements., Wireline Technologies: SDH and PDH, WiFi, WiMax., Data communication: Routing and Switching, Router Configuration., Drive Test Analysis and Planning., BTS Infrastructure Maintenance.
- TELECOM TRANSMISSION TECHNOLOGIES SATELLITE COMMUNICATION, BSNL, Yeur, Thane, IP STAR Satellite., Different Bands use for communication.
- GLOBAL WIRELESS SUMMIT-2015, GWS held in HICC Novotel, Hyderabad, Antenna Structure., IOT.
- ONE MONTH TRAINING IN TIKONA DIGITAL (IT SOURCE), NETWORK SUPPORT ENGINEER, Resolving technical issue regarding ISP., Checking network parameter of Network., Solving customer’s issue regarding ISP.
Bachelor of Engineering - Electronics and Telecommunication
Vishwaniketan iMEET
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