Hi, I’m
Prathamesh Wagh
Cloud & AI Solutions Architect
Mumbai,Maharashtra
Summary
Cloud & AI Solutions Architect and Technical Manager with expertise in enterprise cloud architecture, platform engineering, SaaS operations, Kubernetes, DevOps automation, and AI-enabled solutions. Proven track record delivering scalable cloud platforms, leading high-performing engineering teams, and architecting secure, resilient solutions for global customers. Experienced in partnering with customers, engineering teams, and business stakeholders to design practical cloud solutions that improve operational efficiency and accelerate delivery.
Overview
11
years of professional experience
3
Certification
Work History
Duck Creek Technologies
Technical Manager
11.2023 - Current
Job overview
- Lead a team of 9 cloud engineers responsible for provisioning, operating, and supporting Azure-based SaaS environments for 92 global insurance customers.
- Architected a multi-tenant AKS platform for Duck Creek Claims and Party products, establishing a standardized deployment model that delivers 99.98% service availability across customer environments.
- Designed Azure DevOps and Terraform-based automation frameworks that reduced environment provisioning effort by 95%, enabling significantly faster customer onboarding and product delivery.
- Developed an AI Agent-driven environment validation framework that automatically verifies infrastructure, databases, integrations, AKS workloads, Azure AI Search services, and Data Factory pipelines before production releases.
- Introduced Claude-powered Skills and AI Agents that provide product intelligence, troubleshooting guidance, and customer-specific implementation recommendations to Support, Product, and Engineering teams.
- Led the integration of Snowflake Gen-AI capabilities for 70+ customers, helping customers unlock faster access to business insights and data-driven decision-making.
- Architected deployment governance standards using Octopus Deploy, improving release consistency, auditability, and operational reliability across customer environments.
- Collaborate directly with strategic customers to understand business requirements, resolve complex technical challenges, and deliver scalable cloud solutions aligned with customer objectives.
Duck Creek Technologies
Associate Manager
07.2021 - 11.2023
Job overview
- Led day-to-day cloud operations and environment management activities for multiple customer-facing SaaS platforms hosted on Microsoft Azure.
- Designed and implemented automation solutions using Azure DevOps, PowerShell, and Octopus Deploy, eliminating more than 600 recurring support tickets annually.
- Identified operational inefficiencies and introduced automation-driven improvements that reduced cloud operating costs by 36% while improving service reliability.
- Mentored engineers on Azure services, automation, troubleshooting, and cloud best practices, helping improve team productivity and technical capability.
- Supported critical customer on-boarding initiatives and large-scale environment provisioning activities, ensuring timely delivery and high customer satisfaction.
Duck Creek Technologies
Sr. Azure SaaS Analyst
03.2019 - 07.2021
Job overview
- Provisioned, configured, and maintained Azure-hosted Duck Creek SaaS environments for multiple insurance customers, ensuring platform stability, scalability, and operational excellence.
- Collaborated with Product Engineering, Support, and Customer teams to deploy product upgrades, troubleshoot production issues, and improve customer onboarding experience.
- Designed and implemented automation solutions using PowerShell and Azure-native services to reduce manual operational activities and improve deployment consistency.
- Managed customer-specific environment configurations, integrations, and infrastructure changes while maintaining compliance with organizational security standards.
Datamatics Global Services
Azure SaaS Analyst
01.2016 - 01.2019
Job overview
- Led Azure cloud migration and modernization initiatives.
- Architected automated deployment and release processes.
- Implemented monitoring and operational support frameworks.
- Developed PowerShell automation solutions and DevOps workflows.
- Delivered multiple Azure transformation projects and near-zero downtime releases.
Ashida Electronics Pvt. Ltd.
Software Release Engineer
01.2015 - 01.2016
Job overview
- Managed end-to-end software release lifecycle and deployment governance.
- Automated deployment and environment configuration activities.
- Coordinated cross-functional release management processes.
- Supported domestic and international customer deployments.
- Built foundational expertise in release engineering, automation and operational excellence.
Education
University of Mumbai
Master of Science from Information Technology
University of Mumbai
Bachelor of Sciences from Information Technology
Certification
- AZ-305 Azure Solutions Architect Expert
- AZ-104 Azure Administrator Associate
- AZ-900 Azure Fundamentals
- ITIL v4
- Kubernetes Fundamentals & Advanced
Professional Highlights
- Automated operational intelligence collection across 3,000+ Azure Virtual Machines.
- Reduced provisioning effort by 95% through Azure DevOps automation.
- Built Agentic AI validation platform covering AKS, Azure AI Search, Data Factory, databases and integrations.
- Designed Claude-based AI Skills and Agents used organization-wide.
- Enabled Snowflake GenAI analytics for 70+ customers.
- Eliminated 600+ annual support tickets.
- Achieved 36% operational cost optimization.
Timeline
Technical Manager
Duck Creek Technologies
11.2023 - Current
Associate Manager
Duck Creek Technologies
07.2021 - 11.2023
Sr. Azure SaaS Analyst
Duck Creek Technologies
03.2019 - 07.2021
Azure SaaS Analyst
Datamatics Global Services
01.2016 - 01.2019
Software Release Engineer
Ashida Electronics Pvt. Ltd.
01.2015 - 01.2016
University of Mumbai
Master of Science from Information Technology
University of Mumbai
Bachelor of Sciences from Information Technology