Summary
Overview
Work History
Education
Skills
Additional Information
Lingual Dexterity
Timeline
Generic

Prathamesh Waghmare

Pune

Summary

To take challenges and complete them as they will be helpful for the organization's goal. Contribute to the organization's goal, for betterment of my carrier prospects and equipping myself with rich technical knowledge. To get well recognized and build very lasting relationship in the organization where I work by using best of my abilities and eventually achieve excellence

Experienced processing professional with strong focus on accuracy and efficiency. Adept at handling complex workflows and ensuring seamless operations. Known for effective team collaboration and adaptability to changing needs. Skilled in data management, process optimization, and quality assurance. Dependable and results-driven.

Overview

12
12
years of professional experience

Work History

Sr. Case Processing Associate

AM INFOWEB
05.2022 - Current
  • Working as Sr. Case processing Associate at AM INFOWEB since 2nd May 2022 till Date.
  • Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
  • Maintained organized filing systems, facilitating easy access to essential documents and records.

SR. CSR (Senior Customer Service Representative)

Blue Planet Info Solution India PVT LTD
03.2021 - 04.2022
  • Joined as SR. CSR (Senior Customer Service Representative) at Blue Planet Info Solution India PVT LTD from 21st March 2021 till 29th April 2022.
  • Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
  • Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.

Shadow Process Trainer

Blue Planet Info Solution India PVT LTD
04.2017 - 11.2019
  • Performed A Job Role Of Shadow Process Trainer From April 2017 Till November 2019.
  • Delivered robust training courses via classroom and e-learning programs.
  • Created unique materials to support training programs.
  • Developed new and improved training programs to fit underserved areas.

Shadow Call Auditor/ Quality Analyst

Blue Planet Info Solution India PVT LTD
04.2017 - 11.2019
  • Performed A Job Role Of Shadow Call Auditor/ Quality Analyst From April 2017 Till November 2019.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Planned and executed follow-up audits at appropriate intervals.

Sr. Customer Service Representative

Blue Planet Info Solution India PVT LTD
12.2015 - 11.2019
  • Worked as Sr.CSR with Blue Planet Info Solution India PVT LTD From December 2015 till November 2019.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

CSR (Customer Service Representative)

Blue Planet Info Solution India PVT LTD
11.2014 - 12.2015
  • Worked as CSR (Customer Service Representative) at Blue Planet Info Solution India PVT LTD From 20th NOV 2014 Till December 2015.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Industrial Trainee

RADISSON BLU HOTEL NAGPUR
04.2013 - 10.2013
  • Six Month industrial training from RADISSON BLU HOTEL NAGPUR
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Supported team in industrial work completion, gaining experience in cross-functional positions and processes.

Education

B.Sc - Hotel Management

Heritage Institute of Hotel & Tourism
Goa
01.2013

HSC -

SANGHAMESHWAR COLLEGE
Solapur
01.2010

SSC -

DONBOSCO ACADAMY
Hubli
01.2008

Skills

  • Introductory knowledge of computers
  • Proficient in basic Excel functions

Additional Information

· Medical Records Data Management: Responsible for retrieving and managing patient medical data in strict adherence to HIPAA (Health Insurance Portability and Accountability Act) Compliance of 1996. Ensure data is accessed only with patient consent to support smooth and uninterrupted treatment processes.


· Data Compilation & Quality Control: Expert in compiling, re-evaluating, and conducting thorough quality checks on patient data. Skilled in systematically segregating information for streamlined use and compliance.


· STAT & GRID Case Handling: Act as the direct point of contact for STAT accounts, ensuring expedited processing. Handle GRID cases efficiently, maintaining high standards of accuracy and timeliness.


· Release of Information (ROI) Preparation: Prepare Release of Information (ROI) packets with authenticated patient consent forms and HIPAA-compliant cover sheets. Convert documentation from Excel to PDF format and securely share via cloud platforms.

· Quality Assurance (QA) Auditor: As a seasoned QA Auditor, responsible for collecting and reviewing escalation accounts from agents. Conduct comprehensive monitoring based on quality parameters, provide constructive feedback, identify potential reversal opportunities, and escalate critical issues to the QC (Quality Control) team.


Training & On-boarding: Conduct training sessions for new joiners by providing comprehensive process knowledge and allocating Process Knowledge Tests (PKTs). Perform post-training evaluations and submit detailed feedback to upper management for performance tracking and further development

Lingual Dexterity

English
Hindi
Marathi
Kannada
Telugu

Timeline

Sr. Case Processing Associate

AM INFOWEB
05.2022 - Current

SR. CSR (Senior Customer Service Representative)

Blue Planet Info Solution India PVT LTD
03.2021 - 04.2022

Shadow Process Trainer

Blue Planet Info Solution India PVT LTD
04.2017 - 11.2019

Shadow Call Auditor/ Quality Analyst

Blue Planet Info Solution India PVT LTD
04.2017 - 11.2019

Sr. Customer Service Representative

Blue Planet Info Solution India PVT LTD
12.2015 - 11.2019

CSR (Customer Service Representative)

Blue Planet Info Solution India PVT LTD
11.2014 - 12.2015

Industrial Trainee

RADISSON BLU HOTEL NAGPUR
04.2013 - 10.2013

B.Sc - Hotel Management

Heritage Institute of Hotel & Tourism

HSC -

SANGHAMESHWAR COLLEGE

SSC -

DONBOSCO ACADAMY
Prathamesh Waghmare