Prathamesh Walimki
Mumbai
Summary
Expertise in process improvement and documentation. Strong communication and interpersonal skills. Proficiency in any relevant tools or software. Ability to manage and lead training sessions for both new hires and existing staff Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
7
7
years of professional experience
Work History
Sr. Executive Operations
Concentrix Services India PVT. LTD
Thane
07.2024 - 11.2024
TRAINER
QUESS CORP. LTD
12.2023 - 05.2024
- Train New hire advisors on product & process
- Manage OJT batches
- Conducting refresher's for TNI advisor's
- Refresher's related to products & process
- Conducting Process knowledge test (PKT)
SR.TRAINER
EUREKA OUTSOURCING SOLUTIONS
10.2022 - 10.2023
- Train New hire advisors on product & process
- Manage OJT batches
- Conducting refresher's for TNI advisor's
- Refresher's related to products & process
- Conducting Process knowledge test (PKT)
ED
SUTHERLAND GLOBAL SERVICES
10.2020 - 02.2022
- Train New hire advisors on product & process
- Manage OJT batches
- Conducting refresher's for TNI advisor's
Sr. Trainer
Global Tech Support
Mumbai
10.2019 - 08.2020
- Developed and delivered comprehensive training programs to new employees.
- Created and facilitated engaging learning activities that promoted knowledge retention.
- Assessed training needs of existing staff, identified gaps in performance, and created targeted solutions.
- Maintained accurate records of trainees' progress and provided feedback on their performance.
Sr. Executive / SME
TELEPERFORMANCE GLOBAL SERVICES
Thane
01.2019 - 08.2019
PRE-AUTH ANALYST
INFINX SERVICES PVT. LTD
12.2017 - 12.2018
Education
Bachelors in Commerce - Commerce
Arunachal University of Studies
Arunachal Pradesh03-2022
Skills
- Social skills
- Subject matter expertise
- Lesson plan development
- Planning and coordination
- Public speaking
- Self motivation
Hobbies and Interests
- Football
- Music
About
process improvement, documentation, Strong communication and interpersonal skills, Proficiency in any relevant tools or software, Ability to manage and lead training sessions for both new hires and existing staff
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Timeline
Sr. Executive Operations
Concentrix Services India PVT. LTD
07.2024 - 11.2024
TRAINER
QUESS CORP. LTD
12.2023 - 05.2024
SR.TRAINER
EUREKA OUTSOURCING SOLUTIONS
10.2022 - 10.2023
ED
SUTHERLAND GLOBAL SERVICES
10.2020 - 02.2022
Sr. Trainer
Global Tech Support
10.2019 - 08.2020
Sr. Executive / SME
TELEPERFORMANCE GLOBAL SERVICES
01.2019 - 08.2019
PRE-AUTH ANALYST
INFINX SERVICES PVT. LTD
12.2017 - 12.2018
Bachelors in Commerce - Commerce
Arunachal University of Studies
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