Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Pratham Mangesh Mohite

Mumbai

Summary

Dynamic hospitality professional with experience at Novotel, excelling in guest service and event planning. Proven ability to enhance customer satisfaction through effective communication and swift resolution of issues. Skilled in inventory management and team building, consistently delivering exceptional experiences and fostering a collaborative environment.

Overview

1
1
year of professional experience

Work History

Trainee

Novotel
Mumbai
08.2023 - 02.2024
  • Assisted with daily front desk operations and guest check-in procedures.
  • Supported housekeeping staff in maintaining cleanliness and order in guest areas.
  • Ensured all safety regulations were followed within the hotel premises.
  • Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
  • Conducted daily inspections of guest rooms and public areas to ensure cleanliness and orderliness.
  • Organized special events such as banquets, conferences, weddings.
  • Resolved customer complaints promptly and efficiently.
  • Coordinated with other departments to ensure efficient functioning of the hotel operations.
  • Organized team building activities for enhancing employee morale.
  • Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
  • Oversaw inventory management, ensuring adequate supplies while controlling costs.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

BSC IN HOSPITALITY STUDIES - Hospitality Management

SHEILA RAHEJA INSTITUTE OF HOTEL MANAGEMENT
MUMBAI
05-2025

Skills

  • Guest service
  • Event planning
  • Inventory management
  • Customer relationship management
  • Team building
  • Interpersonal communication

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Affiliations

  • I am a very social person and enjoy interacting with people and building meaningful professional relationships.

Timeline

Trainee

Novotel
08.2023 - 02.2024

BSC IN HOSPITALITY STUDIES - Hospitality Management

SHEILA RAHEJA INSTITUTE OF HOTEL MANAGEMENT

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Pratham Mangesh Mohite