Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Personal Information
Websites
Timeline
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Prathap Harshitha

BENGALURU

Summary

Highly competent QA Manager with experience in overseeing quality assurance teams and processes. Strong skills in implementing, monitoring, and improving quality control standards that lead to consistent product quality and customer satisfaction. Proven ability to manage project deadlines while maintaining high levels of team performance and productivity. Notable impact on previous work includes improved efficiency in QA processes, resulting in enhanced product reliability and reduced defect rates.

Overview

13
13
years of professional experience
1
1
Certification

Work History

QA Manager

Genpact India
01.2022 - Current
  • Head a team of QA testers for CMS Onboarding AND Contract and Account team Under Institutional platform.Provide leadership and coaching to testing team members.
  • Lead cross functional test teams to achieve project objectives. Both manual and automation are being carried out on the CMS application (IC). 1.0 and ICM 2.0)
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Created detailed bug reports with accurate descriptions, steps to reproduce the issue, screenshots.
  • Maintained up-to-date knowledge about industry trends in Quality Assurance field.
  • Evaluated effectiveness of existing Quality Assurance processes and implemented corrective actions where needed.
  • Developed test plans, protocols and strategies to ensure the highest level of product quality.
  • Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Troubleshot product issues and fixed problems.
  • Automation : FAST automation tool and MBA framework is been used in Project to maintain automation.
  • Creating utility classes and methods based on the test scenario's for re usability.
  • Pushing to the code to github after code is reviewed and approved.
  • Established procedures and quality standards.
  • Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.

QA Lead

Cognizant Technology Solutions Pvt. Ltd
06.2020 - 12.2022
  • Selection of API services, for the respective backlogs.
  • Analysis of the services collecting request, response, and endpoint Urls.
  • Making the platform ready for the API automation using JDASH Framework.
  • Create Automation Test estimations for the requirements based.
  • Creating the automated test scripts and executes them during the regression cycle for each sprint. Test scripts are created using Selenium with java as per the client requirement.
  • Developing test scripts for Regression test cases for the modules like Account and User management, CASH Management, BANK services, Personalisation and Authentication etc.
  • Execution and debugging as part of regression cycles for Maintenance.
  • Bit Bucket is the Hub for the Code generated.
  • Business and System requirement analysis for the new tickets that are logged in Jira.
  • Delivering trainings to the team on designing test scripts using to test automation framework.
  • Daily Stand up call with SME, Daily Status Reports and Defect reports.
  • Raising the defects and re-executing the scripts after the defect fixes.
  • Identifying the impacted areas for the bug fixes during development and review of test cases.
  • Handling the client calls daily.

QA Lead

Cognizant Technology Solutions Pvt. Ltd
12.2017 - 05.2020
  • Desining of Test Cases and Execution of Test cases.
  • Performed various types of testing like Sanity, Functional, Regression testing and Ticket testing.
  • Create Automation Test estimations for the requirements based.
  • Creating the automated test scripts and execute them during the regression cycle for each sprint. Test scripts are created using Selenium with Ruby as per the client requirement.
  • Designed and used Keywords generated with Selenium using Ruby on rails 2.0 for Adpoint application.
  • Developing test scripts for Regression test cases (End to End and Cross Module) using Selenium using Ruby on rails 2.0 for modules Reports, Invoicing process and Accrual deferral process.
  • Execution and debugging as part of regression cycles for Maintenance.
  • SVN is the Hub for the Code generated.
  • We used BDD framework and did few automation for some modules as per the client request.
  • Perform System testing, Regression testing on every month and successfully handled more than 30 regression releases.
  • Business and System requirement analysis for the new tickets that are logged in Jira.
  • Delivering trainings to the team on designing test scripts using to test automation framework.
  • Daily Stand up call with SME, Daily Status Reports and Defect reports.
  • Raising the defects and re-executing the scripts after the defect fixes.
  • Identifying the impacted areas for the bug fixes during development and review of test cases.
  • Handling the client calls daily.
  • Got good working knowledge on Finance topics like invoices generations, Accrual deferral for the project etc.

QA Lead

Cognizant Technology Solutions Pvt. Ltd
03.2017 - 11.2017
  • Create Test effort estimations for the requirements.
  • Identify and create test data for the execution of the test cases.
  • Creating the Manual Test cases and getting the approvals from the client. Created RTM for the complete project.
  • Preparation of Test Cases and Execution of Test cases for complete Asset Module(New module developed by customizing the features in Service now).
  • Preparing Functionality Matrix for Sanity, Regression and Functional Testing.
  • Understanding the business requirements and applications flow.
  • Create Automation Test estimations for the requirements.
  • Feasibility analysis of the application for automation.
  • Framework setup with Selenium web driver.
  • Expertise in developing scripts with CRAFT (Cognizant Reusable Automation Framework for Testing) framework and also updating the framework functions as per the project requirement.
  • Development & Execution the test scripts with Selenium web driver.
  • Identifying and development of reusable functions.
  • Performed cross-browser compatibility testing against the application and the scripts are executed in 3 browsers (IE, Firefox, Chrome).
  • Generating the Test reports after the test execution and sharing them with the client.
  • Maintaining the existing test scripts during each and every sprint to make sure that the scripts are in executable state for regression testing.
  • Done Test script reviews on the other team member’s code.
  • Done continuous integration using tools like Jenkins.
  • Performed Mobile testing (Android and IOS) for the Asset module on Service now.
  • Worked in testing intergrations with few vendors(Compucom/Computacenter/Iproc/Fedex).
  • Execution and debugging as part of regression cycles for Maintenance.
  • Raising the defects and re-executing the scripts after the defect fixes.
  • Identifying the impacted areas for the bug fixes during development and review of test cases.
  • Handling the client calls daily. Daily Stand up call with SME, Daily Status Reports and Defect reports.

QA Analyst

Cognizant Technology Solutions Pvt. Ltd
09.2016 - 02.2017
  • Create Test effort estimations for the requirements.
  • Identify and create test data for the execution of the test cases.
  • Creating the Manual Test cases and getting the approvals from the client.
  • Performing the Test case execution of all the test cases.
  • Raising the defects and retesting them after the defect fixes and also testing the impact areas.
  • Setting up the Test environment for the testing of the product.
  • Worked on the Payloads created for the Service packages, adding rate cards and other offers for the payload.
  • Tested the Payload using Restlet Client, Postman.
  • Documentation is been done using Swagger.
  • Raising the defects and re-executing the scripts after the defect fixes.
  • Identifying the impacted areas for the bug fixes during development and review of test cases.
  • Involved in creating a number of Re-usable functions so that it makes easy for the other team members also if they want to re-use the function and the duplication of the code is reduced.
  • Involved in all the meeting in that followed in the agile scrum such as Sprint planning, Daily standup calls, Story points meetings, Sprint Retrospection meeting.
  • Handling the client calls daily.
  • Giving the Demo’s to the client after the QA phase is completed.

QA Analyst

Cognizant Technology Solutions Pvt. Ltd
05.2015 - 09.2016
  • Create Test effort estimations for the requirements.
  • Identify and create test data for the execution of the test cases.
  • Creating the Manual Test cases and getting the approvals from the client.
  • Preparing the test environments Installation of JBOSS, WebLogic, WebSphere servers in Linux machines with Smart Spaces Application on it and used for various mode of testing RPA, Mobile, Outlook etc.
  • For few clients did E2E testing of the product in Mobile, room panel, Outlook.
  • All versions of IOS and Android are been tested with different versions.
  • Simulator is been used for checking the device activities.
  • Localization of the added for GE-China client is been taken care.
  • Outlook 2013 with product installed has been tested for UI test cases.
  • Successfully delivered the application to few clients (GE-China, Capital group, Telstra, JPMC) without any issues reporting from their end.
  • Installation of the application on to the devices (Android and IPad).
  • Raising the defects and retesting them after the defect fixes and also testing the impact areas.
  • Identifying the impacted areas for the bug fixes during development and review of test cases.
  • Creating the automated test scripts and execute them during the regression cycle for each and every sprint.
  • Involved in all the meeting in that followed in the agile scrum such as Sprint planning, Daily standup calls, Story points meetings, Sprint Retrospection meeting.
  • Handling the client calls daily.
  • Participating in the defect triage call that happens daily.
  • Giving the Demo’s to the client after the QA phase is completed.

Test Analyst

Cognizant Technology Solutions Pvt. Ltd
01.2012 - 05.2015
  • Create Test effort estimations for the requirements.
  • Identify and create test data for the execution of the test cases.
  • Creating the Manual Test cases and getting the approvals from the client.
  • Performing the Test case execution of all the test cases.
  • Raising the defects and retesting them after the defect fixes and also testing the impact areas.
  • Identifying the impacted areas for the bug fixes during development and review of test cases.
  • Writing and executing the complex SQL queries to retrieve the data for validation against the front end application.
  • Validating the different extracts (i.e. Daily, Weekly and Monthly extracts) that are generated from the Valencia application against the databases using the queries.
  • B2C activates and testing on the site with the major flows order management, Checkout, Payment, Promotions.
  • Handling the client calls daily.
  • Extensively interacted with end user and involved in issue reproducing, analyzing and fixing the issue.
  • Many customers faced issues are solved in less time span, with initial work around and final resolution.
  • Strong in resolution of code related issues using analytical skills.
  • Handled database and application related issues.
  • Mentored fresher’s assigned to me, given them KT about the site functionalities and made them aware of their responsibilities.
  • Provided innovative ideas to client for attracting more customers to the site.
  • Participating in the defect triage call that happens daily.
  • Giving the Demo’s to the client after the QA phase is completed.

Education

BTech - Biotechnology

Sathyabama University
Chennai
01.2011

Intermediate - Bi.P.C

Sri Chaitanya Junior College
01.2007

10th Class - SSC

Rayalaseema children’s academy
01.2005

Skills

  • Core Java
  • Unix andLinux Commands
  • Database :SQL server
  • Jira
  • Restlet Client and Postman
  • Selenium web driver
  • Automation frameworks
  • CRAFT,BDD,JDASH,MBA,FAST
  • Jenkins
  • Eclipse
  • Agile and Waterfall models

Certification

  • OCJP –JAVA
  • IBM Certified Application Developer-WebSphere Commerce V7.0
  • Cisco - Cisco Security Advanced White Belt

Hobbies and Interests

  • Listening to Music
  • Travelling
  • Volunteering activities
  • Reading Books

Languages

  • English
  • Hindi
  • Kannada
  • Telugu
  • Tamil

Personal Information

  • Date of Birth: 09/03/90
  • Marital Status: Single

Timeline

QA Manager

Genpact India
01.2022 - Current

QA Lead

Cognizant Technology Solutions Pvt. Ltd
06.2020 - 12.2022

QA Lead

Cognizant Technology Solutions Pvt. Ltd
12.2017 - 05.2020

QA Lead

Cognizant Technology Solutions Pvt. Ltd
03.2017 - 11.2017

QA Analyst

Cognizant Technology Solutions Pvt. Ltd
09.2016 - 02.2017

QA Analyst

Cognizant Technology Solutions Pvt. Ltd
05.2015 - 09.2016

Test Analyst

Cognizant Technology Solutions Pvt. Ltd
01.2012 - 05.2015

BTech - Biotechnology

Sathyabama University

Intermediate - Bi.P.C

Sri Chaitanya Junior College

10th Class - SSC

Rayalaseema children’s academy

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Prathap Harshitha