Prathap K R
Bangalore
Summary
Enterprise Salesforce Leader with 12+ years of IT experience specializing in platform strategy, governance, and large-scale CRM transformation. Proven track record of owning and scaling multi-cloud Salesforce ecosystems aligned with business growth, operational efficiency, and compliance objectives. Strong expertise in executive stakeholder management (CIO/CXO level), enterprise architecture alignment, vendor governance, and financial planning support (OPEX/CAPEX). Experienced driving cross-functional alignment across business, technology, and external partners to deliver scalable and resilient platform solutions. Currently leading Salesforce platform strategy and operations at River Mobility, enabling business value through robust governance frameworks, scalable architecture, and high-performing teams.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Senior Manager – Salesforce Development
River Mobility Pvt. Ltd.
07.2024 - Current
- Key Responsibilities & Impact Own the enterprise Salesforce platform strategy, roadmap, and governance across Sales, Service, and operational domains.
- Act as platform owner, accountable for availability, performance, scalability, and security of the Salesforce ecosystem.
- Drive alignment between business strategy and platform capabilities, partnering with leadership across Sales, Operations, and Technology.
- Define and enforce architecture standards, release governance, and development best practices ensuring long-term platform sustainability.
- Lead vendor and partner engagements, ensuring delivery quality, SLA adherence, and cost optimization.
- Serve as final escalation point for critical platform risks, production issues, and architectural decisions.
- Support financial planning and optimization, including licensing strategy and resource allocation.
- Build and lead high-performing teams, fostering a culture of accountability, innovation, and continuous improvement.
Technical Lead (Client: Fitch Group)
Nous Infosystems
12.2023 - 06.2024
- Led Salesforce delivery for enterprise CRM implementations across global stakeholders.
- Drove solution architecture, governance, and technical decision-making.
- Designed scalable solutions using Apex, Lightning Web Components, and integrations.
- Collaborated with enterprise architecture teams to align solutions with organizational strategy.
- Ensured delivery quality, stability, and long-term maintainability.
Module Lead
Trigent Software
08.2021 - 10.2023
- Owned Salesforce modules from design through delivery and support.
- Defined data models, workflows, and security frameworks.
- Ensured compliance with enterprise design standards and governance practices.
- Acted as a bridge between business stakeholders and technical teams.
Senior Consultant (Client: Highmark)
Thryve Digital
04.2020 - 08.2021
- Contributed to enterprise Salesforce program delivery in the healthcare domain.
- Led requirement workshops and solution design discussions.
- Supported UAT, go-live, and post-production stabilization.
- Delivered enhancements improving performance, usability, and reporting.
Associate Consultant / Software Engineer
Wipro Technologies
09.2018 - 08.2020
- Supported Salesforce CRM solutions across administration and development.
- Built reports, dashboards, and Lightning customizations.
- Worked closely with business teams to ensure operational efficiency.
Software Engineer
Wipro BPS
04.2016 - 08.2017
- Developed Salesforce-based HR and recruitment workflow solutions.
- Implemented Apex logic, batch processing, and testing frameworks.
Associate Software Engineer
Accenture India
05.2013 - 03.2016
- Supported Salesforce-based ITSM platforms using BMC Remedyforce.
- Built strong foundations in Salesforce administration, ITIL processes, and enterprise support.
Education
Bachelor of Engineering - Electronics & Communication
HMS Institute of Technology
TumkurSkills
Salesforce Platform Strategy & Roadmap Ownership
Enterprise Governance, Risk & Compliance
Financial Planning Support (OPEX / CAPEX, Licensing Optimization)
Executive Stakeholder Management (CIO, Business Heads)
Multi-Cloud Salesforce (Sales Cloud, Service Cloud)
Enterprise Architecture & Cross-Platform Alignment
Vendor & Partner Management (System Integrators, Salesforce Account Teams)
Release Management, CI/CD & DevOps Governance
Large-Scale Transformation Programs
Global Delivery & Distributed Team Leadership
Certification
Salesforce Certified Administrator
Awards
River Champion Award – Recognized for exceptional leadership, ownership, and business impact.
ENTERPRISE LEADERSHIP & GOVERNANCE EXPERIENCE
- Defined and implemented Salesforce governance frameworks, including design authority, release management, and security standards.
- Experience supporting enterprise-level decision-making, balancing cost, capability, and risk.
- Exposure to budget planning, cost optimization, and licensing strategy.
- Managed cross-functional alignment between business, architecture, and engineering teams.
- Collaborated with external partners, system integrators, and Salesforce account teams.
- Led initiatives impacting multiple business units and enterprise platforms.
- Experience working in environments integrating Salesforce with ERP systems, data platforms, and third-party ecosystems.
AI & MACHINE LEARNING (IN PROGRESS)
- Pursuing AI & ML with focus on:
- Predictive Analytics
- Intelligent Automation
- CRM Data Insights
- Business Decision Enablement
LEADERSHIP VALUE PROPOSITION
“I build and scale enterprise Salesforce platforms as strategic business enablers—driving growth, governance, and long-term value through strong leadership, architecture, and execution excellence.”
Timeline
Senior Manager – Salesforce Development
River Mobility Pvt. Ltd.
07.2024 - Current
Technical Lead (Client: Fitch Group)
Nous Infosystems
12.2023 - 06.2024
Module Lead
Trigent Software
08.2021 - 10.2023
Senior Consultant (Client: Highmark)
Thryve Digital
04.2020 - 08.2021
Associate Consultant / Software Engineer
Wipro Technologies
09.2018 - 08.2020
Software Engineer
Wipro BPS
04.2016 - 08.2017
Associate Software Engineer
Accenture India
05.2013 - 03.2016
Bachelor of Engineering - Electronics & Communication
HMS Institute of Technology