Pratheek M S
Bangalore
Summary
KAUVERY HOSPITAL
As a hospital Floor Manager, I oversee the aspects of hospital operations, including patient care services, support services, and administrative functions. My focus is on developing and implementing strategies that drive efficiency, quality, and patient satisfaction. In this vital role, I play a key part in ensuring the smooth operation of the hospital, delivering exceptional patient care, and driving organizational success.
CLOUDNINE HOSPITAL
Guided prospective patients through the delivery process at Cloudnine, explaining packages and ensuring seamless follow-ups for scans, lab tests, and other procedures. Facilitated patient conversions to Cloudnine for deliveries, managing their journey from initial inquiry through all necessary pre-delivery diagnostics and package explanations. Maximized patient conversions for deliveries at Cloudnine, providing comprehensive package details and meticulously coordinating all essential follow-ups (scans, lab tests) to ensure a smooth and informed patient experience.
Overview
3
3
years of professional experience
Work History
Customer Relations
Cloudnine Hospital Electronic City
Bangalore
12.2024 - Current
- Managed the end-to-end patient journey for high-value consultations, meticulously tracking follow-ups for diagnostic scans and lab work, thereby optimizing clinical workflows and patient adherence.
- Drove significant conversion rates for patient deliveries at Cloudnine, leveraging a deep understanding of patient needs and clinic capabilities to build trust and facilitate informed decision-making.
- Architected and refined patient experience (PX) pathways, implementing data-driven process improvements that minimized friction points and enhanced overall service delivery.
- Worked as the primary point of contact for high-priority patient escalations, adeptly mitigating complex issues related to scheduling discrepancies or service quality to safeguard institutional reputation and ensure positive patient outcomes.
- Converting and Offering patient to deliver here and Streamline the process end to end till delivery.
- Adhered to company policies regarding service standards and customer relations.
- Developed and maintained customer relations by providing excellent service.
IP - Floor Manager
Kauvery hospital
Bangalore
12.2022 - 10.2024
- Overseeing Hospital administrations, including patient care services, support services and administrative functions
- Overseeing Planning, Managing and controlling of operations in OPD and IP
- Developing and implementing operational strategies to improve efficiency, quality and patient satisfaction
- Coordinating patient flow throughout to optimise capacity and reduce wait time
- Leading quality improvements to enhance patient care and safety
- Facilitating communication and collaboration across all the departments
- Resolved customer complaints or escalated them as necessary for further resolution
Internship Student
Narayana Health
Bangalore
01.2022 - 03.2022
- During my tenure at Narayana Health, I was into all the department of operations like admission, Billing, OPD, Emergency, IP
Education
MBA - Healthcare And Hospital Administration
GEMS B SCHOOL
Bangalore10-2024
BBA - Healthcare And Hospital Administration
GEMS B SCHOOL
Bangalore07.2022
PUC -
Vivekananda PU College
Mangalore05.2019
10th Standard -
Pragati English Medium School
Mangalore05.2017
Skills
- Strong Communication
- Leadership
- Organizational Skills
- Problem Solving
- Time Management
- Strategic thinking
- Technical skills
- Multi-tasking
- Customer service delivery
- Innovation management
- Service Excellence
__________________________
- English,
- Kannada,
- Tulu,
- Hindi,
- Telugu,
Timeline
Customer Relations
Cloudnine Hospital Electronic City
12.2024 - Current
IP - Floor Manager
Kauvery hospital
12.2022 - 10.2024
Internship Student
Narayana Health
01.2022 - 03.2022
MBA - Healthcare And Hospital Administration
GEMS B SCHOOL
BBA - Healthcare And Hospital Administration
GEMS B SCHOOL
PUC -
Vivekananda PU College
10th Standard -
Pragati English Medium School