Prathibha Bharathi K

• Oversee and track End of Day (EOD) and Start of Day (SOD) activities, providing timely updates on high-priority and low-priority cases, along with cases that are at risk of breaching Service Level Agreements (SLAs).
• Manage the onboarding process for large private organizations, publicly traded companies, etc., while making sure compliance is met and integration is seamless.
• Work closely with cross-functional teams, such as Sales, Quality Control, Front Desk, and Operations, to optimize the client onboarding process and quickly address any issues.
• Gather and monitor missing information from the Operations and Front Desk teams to reduce errors, ensuring all required data is collected and SLAs are met promptly.

• Successfully led the PRADA project, aimed at streamlining, reducing the duration, and improving the efficiency of the client onboarding process
• Contributed to several projects focused on the migration and automation of the Account Management System (AMS)
• Collaborated with cross functional teams, leading initiatives to ensure smooth system transitions and the implementation of automation solutions
• Collaborated with the Party Reference Data team to optimize the Client Role creation process, introducing improvements to enhance its smoothness and user-friendliness
• Mentored new team members, helping them meet set targets and ensuring a seamless onboarding experience.
• Successfully onboarded a wide range of client records, showcasing expertise in managing complex client types (NBFI, SPV, PIC, NOAH, FPI, Bank & Funds) across various local due diligence regions (UK, SG, HK, AU, IN, TW, JP), while ensuring accuracy in all client interactions.
• Contributed to a cross-functional team responsible for analyzing procedural inefficiencies and identifying gaps to improve operational efficiency.
• I have received several awards and recognitions for outstanding performance and demonstrating exceptional teamwork.
• I have in-depth knowledge and expertise in AML (Anti-Money Laundering), Sanctions, and Due Diligence regulations.
• I hold NISM (National Institute of Securities Markets) certification in Series-VI: Depository Operations.

I managed data procurement from global marketplaces and provided accurate reporting. I drafted and updated SOPs and policies, aligning them with team strategies. I provided daily reports to improve SLA compliance and prioritize tickets. Additionally, I offered training and coaching to junior associates and regularly audited new joiners' work to ensure quality standards.

I communicated with HMRC to resolve payroll queries within agreed timelines and bridged the gap between the internal payroll team and IT when necessary. I worked on reports related to tax interfaces and employee details, managed seasonal and ad hoc payroll projects, and mentored new joiners. Additionally, I led process improvement projects, including those related to redundancy leavers and National Minimum Wage (NMW).