DANCE,TRAVEL, MUSIC
PRATHIBHA J P
FRONT OFFICE EXECUTIVE
THIRUVANANTHAPURAM,KL
Summary
Dynamic Front Office Assistant at VINVISH TECHNOLOGIES, skilled in enhancing customer satisfaction and streamlining operations. Proven ability in data entry and effective communication, contributing to improved team performance and a welcoming environment. Recognized for fostering relationships and implementing process improvements, ensuring efficient office management and a positive client experience.
Overview
2026
2026
years of professional experience
Work History
Front Office Assistant
VINVISH TECHNOLOGIES
03.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Responded to inquiries from callers seeking information.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Assisted in development and implementation of office policies to ensure compliance and efficiency.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Contributed to office sustainability efforts by implementing recycling and energy-saving initiatives.
- Assisted in preparation of reports and presentations, enabling more informed decision-making processes.
- Supported team members with planning and execution of office events, fostering collaborative work environment.
- Facilitated smoother daily operations by coordinating meeting schedules and room bookings.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Served as corporate liaison for finance, IT, and marketing departments.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Graphic Design Intern
FOCAL IMAGE
Teacher
MGM School
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Master of Science - MATHEMATICS
KERALA UNIVERSITY
Trivandrum, India 04.2001 -
Skills
Reception duties
Interests
Timeline
Front Office Assistant
VINVISH TECHNOLOGIES
03.2020 - Current
Master of Science - MATHEMATICS
KERALA UNIVERSITY
04.2001 -
Graphic Design Intern
FOCAL IMAGE
Teacher
MGM School