PRATHIKSHA N AMIN
Bengaluru
Summary
Proficient in airport operations, utilizing 6 years of experience to effectively manage passenger issues related to flights and baggage through exceptional customer service.
Overview
6
6
years of professional experience
Work History
Assistant-Terminal Experience & Operations
Bangalore International Airport Limited
Bengaluru
06.2020 - Current
- Executed troubleshooting, adjustments, and minor maintenance on facility equipment.
- Adhered to BIAL's standard operating procedures and relevant regulations.
- Thrived in fast-paced environments, consistently meeting tight deadlines.
- Ensured compliance with safety standards while maintaining facility grounds and equipment.
- Addressed passenger inquiries at information desk effectively and professionally.
- Actively listened to customer requests, confirming understanding before resolving issues.
- Demonstrated excellent attendance by consistently arriving on time for shifts.
- Assisted passengers in locating lost and found items promptly.
OFFICER-SECURITY & CUSTOMER SERVICE
INTERGLOBLE AVIATION LIMITED
BANGALORE
11.2019 - 04.2020
- Controlled theft and pilferage of company property to safeguard assets.
- Ensured effective threat assessment and response capabilities for optimal security.
- Achieved departmental goals through strategic planning and diligent follow-up.
- Managed operations to maintain safety and security standards.
- Monitored compliance with emergency response procedures, rules, and regulations.
Education
Mangalore University
Vijaya College Mulki05-2018
Skills
- Customer experience
- Team effectiveness
- Operational proficiency
Accomplishments
- Certified in NCC Army Wing 'A', 'B' and 'C'.
- Represented India in International Karate Tournament.
Timeline
Assistant-Terminal Experience & Operations
Bangalore International Airport Limited
06.2020 - Current
OFFICER-SECURITY & CUSTOMER SERVICE
INTERGLOBLE AVIATION LIMITED
11.2019 - 04.2020
Mangalore University