Prathiksha Thole

● Reviewing new customer accounts and verifying their identities. Executing the KYC process for customers. charge back handling strategy to avoid financial losses to the bank. ● Observed customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. ● Maintain understanding of online fraud trends and industry best practices for fraud prevention and detection. ● Handled live queues including chats and appeals in real time effectively to assist and resolve customer queries. ● Observed customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. ● Maintain understanding of online fraud trends and industry best practices for fraud prevention and detection. ● Handled live queues including chats and appeals in real time effectively to assist and resolve customer queries.

• Monitoring and analyzing merchant and cardholder account activities to identify abnormal activity in account
• Monitor accounts and transactions regularly to identify any fraudulent activities
• Observing suspicious transaction activities and resolving fraudulent activities
• Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders
• Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses
• Monitor real time queues and identify high risk transactions within the business portfolio
• Building strong and positive relationships, sharing understandings and best practice with other business areas of Elavon
• Also Ensure confidentiality of all information collected during investigation
• Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time) - Proactively identify issues
• Contribute to process improvement initiatives.

• Joined as a Associate in Google Cloud Payments in 2019
• Monitoring the transactions triggered through Google wallet
• Identifying and calculating credit risk, making decision on the applications and preventing loss from fraudsters
• Working cross-functionally among teams
• Responsible for establishing & managing complex KYC processes
• Good strategy of consulting with an Internet background
• Responding effectively to risks associated with Operational changes, system development, and emerging technologies
• Acquiring knowledge for continuous career growth and advancement
• Handled live queues including chats and appeals in real time effectively to assisted.