PRATHIMA K R

Product Promotion: Actively promoted the bank's range of products and services to both new and existing customers, enhancing customer engagement and driving sales growth.

Account Management: Managed the opening and closing of various accounts, including Fixed Deposit (FD) accounts, ensuring accuracy and compliance with bank policies.

Cross-Selling: Effectively cross-sold the bank’s third-party products, contributing to the diversification of the bank’s revenue streams.

Customer Service: Addressed and resolved customer queries promptly, ensuring a high level of customer satisfaction.

Regulatory Compliance: Followed Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines strictly to maintain regulatory compliance and protect the bank’s integrity.

Audit Control: Played a key role in controlling and ensuring favorable ratings during audits by adhering to internal policies and standards.
Cashier:

Transaction Management: Managed customer transactions efficiently, including deposits, withdrawals, and account maintenance, ensuring seamless service delivery.

ATM Operations: Handled ATM loading and unloading operations, maintaining operational efficiency and security.

Cheque and Remittance Processing: Managed the clearing of cheques and outward remittances, verifying signatures and documents to prevent fraud.

Cash Operations: Accurately handled cash operations, ensuring compliance with cash handling procedures.

New Member Introduction: Introduced new customers to the bank's platform and software, assisting them with the onboarding process.

Account Maintenance: Performed regular account maintenance, ensuring all account information was up-to-date and accurate.

Customer Assistance: Assisted customers with inquiries related to loan and mortgage applications, providing guidance and support throughout the process.

Currency Operations: Operated UK and overseas currency tills, managing foreign currency transactions effectively.

Administrative Tasks: Performed general administration tasks, contributing to the smooth operation of the branch.

Client Acquisition: Successfully identified and engaged prospective clients through various channels, including leads and referrals, to expand the customer base.

Client Engagement: Scheduled and conducted client meetings to discuss their insurance needs, presenting tailored solutions that align with their financial goals.

Client Retention: Performed regular follow-up calls and maintained ongoing communication to ensure client satisfaction and address any queries or concerns.

Insurance Advisory: Provided expert advice on a range of insurance products, helping clients make informed decisions about their coverage options.

Policy Management: Conducted periodic reviews of clients' insurance policies to ensure they continue to meet their evolving needs and provided recommendations for updates or changes.

Proposal Preparation: Prepared comprehensive and customized insurance proposals, showcasing the benefits and features of the products to facilitate informed decision-making by clients.