Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Prathish S

Coimbatore

Summary

Dynamic Application Manager with a proven track record at Hitachi Energy, enhancing software application lifecycles and user experience through innovative strategies. Excelled in analytical problem-solving and stakeholder collaboration, achieving a 25% reduction in resolution times. Skilled in ITIL, Power BI, and effective communication, driving operational excellence and compliance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Application Manager

Hitachi Energy
11.2024 - Current
  • Responsible for overseeing the design, development, implementation, and maintenance of software applications to meet business needs
  • Managing application lifecycles, optimising performance, and ensuring seamless integration with existing systems
  • Collaborating with stakeholders, leading cross-functional teams, and delivering solutions that enhance efficiency and user experience
  • Troubleshooting, upgrading, and deploying enterprise applications while maintaining compliance with industry standards and best practices
  • Driving innovation and achieving organisational goals through effective application management strategies

Collaborative Operations Portal Agent/Investigator

Hitachi Energy
07.2023 - 11.2024
  • Client/Customer Onboarding
  • Data Analytics - Power BI creation
  • Conducted due diligence on behalf of clients for various transactions.
  • ServiceNow, Incident Investigation, and Management.
  • Developed and maintained strong relationships with clients and stakeholders.
  • Managed client portfolios, ensuring optimal satisfaction and retention rates.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

Process Associate

MaxVal Ltd
05.2022 - 10.2022
  • Intellectual property analytics
  • Data validation, consolidation, and creation of reports
  • Achieved targets by handling queries promptly and sharing comprehensive product knowledge
  • Presented reports and solutions to clients and management team members with a compelling communication style
  • Supported organisational strategy by cascading processes to reach revenue and service goals
  • Compiled process reports to analyse and drive improvements across operations

Logistics and Finance Associate

JB Transport
11.2020 - 11.2021
  • Identified customer needs promptly and efficiently
  • Customer onboarding
  • Budgeting and finance monitoring
  • Supply chain management
  • Recorded information on company systems and resolved transactions by checking remittances against financial records for accuracy
  • Conducted due diligence and background checks on potential customers and business partners

Technical Support Associate

IBM
08.2020 - 11.2020
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations
  • Logged and completed reports to submit technical details to management
  • Conducted targeted customer interviews during troubleshooting sessions, successfully identifying core issues and implementing solutions that led to a 25% reduction in average resolution time for support tickets
  • Provided clear and concise step-by-step technical support to guide clients
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely

Education

B.com - CA

CMS College of Science and Commerce
01.2020

12th - Commerce

Kendriya Vidyalaya
01.2017

Skills

  • Application management, ITSAM, ITIL, Software asset management
  • Military, Defence and Security
  • Risk & Compliance management
  • AML/KYC, CTF, Sanctions and PEP
  • Analytical problem-solving
  • Lean Six Sigma yellow belt
  • MS Office, Excel, Power BI, Word, PowerPoint, Outlook, SharePoint
  • Google Workspace
  • Cybersecurity, OSINT, Kali Linux (beginner)
  • Documentation, SOP, Communication
  • Troubleshooting and System diagnostics
  • Commerce, Accounting, Finance, Fintech
  • Supply chain management
  • SSMS, SQL, MySQL, RDBMS,
  • Java Netbeans, VBnet, C, Python (Beginner)

Certification

  • Lean Six Sigma Yellow Belt
  • AML/KYC, Counter-terror financing and compliance

Languages

  • English, Professional
  • Hindi, Professional
  • Tamil, Intermediate
  • Malayalam, Intermediate
  • Japanese, Beginner

Accomplishments

  • Award for good performance and product delivery.

Timeline

Application Manager

Hitachi Energy
11.2024 - Current

Collaborative Operations Portal Agent/Investigator

Hitachi Energy
07.2023 - 11.2024

Process Associate

MaxVal Ltd
05.2022 - 10.2022

Logistics and Finance Associate

JB Transport
11.2020 - 11.2021

Technical Support Associate

IBM
08.2020 - 11.2020

B.com - CA

CMS College of Science and Commerce

12th - Commerce

Kendriya Vidyalaya

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