Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
HOBBIES
PERSONAL DETAIL
PASSPORT DETAILS
CDC DETAILS
INDOS DETAILS
POST
Timeline
Generic
PRATHMESH  BHANDARI

PRATHMESH BHANDARI

Mumbai

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

CHAAYOS
Mumbai
05.2025 - Current
  • Enhanced customer service strategies to improve guest satisfaction and retention.
  • Collaborated with team to develop training programs for frontline staff.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Conducted regular audits to ensure compliance with company policies and procedures.
  • Facilitated workshops to promote a customer-centric culture among employees.
  • Managed communication between departments to enhance service delivery efficiency.
  • Developed promotional materials to engage customers and drive brand loyalty.

Assistant Manager

DOMINOS
Mumbai
12.2024 - 03.2025
  • Supervised daily operations and ensured compliance with company policies.
  • Trained new team members on service standards and operational procedures.
  • Coordinated inventory management and maintained stock levels for efficient service.
  • Assisted management in scheduling staff to optimize coverage during peak hours.
  • Handled customer inquiries and resolved issues to enhance satisfaction levels.
  • Monitored food safety practices and ensured adherence to health regulations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Team Member

KFC
Mumbai
06.2022 - 11.2024
  • Prepared food items according to standardized recipes and guidelines.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in training new team members on procedures and safety standards.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Stocked supplies and ingredients, ensuring availability for daily operations.
  • Followed health and safety regulations to maintain a safe working environment.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.

Education

HSC

DYNSADHNA JR COLLEGE
MANORI VILLAGE
02-2021

SSC

ST ALOUYSIUS HIGH SCHOOL GORAI
GORAI
03-2019

Skills

  • Customer service
  • Data analysis
  • Team training
  • Customer feedback
  • Compliance auditing
  • Relationship management
  • Strategic planning
  • Conflict resolution
  • Workshop facilitation

Affiliations

I am dedicated to delivering impactful work, combining creativity and expertise to exceed expectations. with a passion for innovation, I strive for excellence in every project, aiming to inspire and make a meaningful difference

Languages

Marathi
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1

Accomplishments

* Awarded Best Employees of the Month three times

*Awarded as best buddy crew member for best customer service

Certification

Course name: PST, FPFF, EFA, PSSR Course name: S.T.S.D.S.D

2010036101250093 2010036621250093

31/03/2025 - Lifetime 05/04/2025 - Lifetime

Shankaracharya Marg, Powai Mumbai Shankaracharya Marg, Powai Mumbai

Course name-PSF

2010035211250073

5/04/2025-Life time

Shankaracharya Marg, Powai, Mumbai

HOBBIES

  • FOOTBALL
  • CRICKET
  • TRAVELING

PERSONAL DETAIL

  • DATE OF BIRTH- 03/09/2003
  • NATIONALITY - INDIAN
  • GENDER - MALE
  • MARITAL STATUS-UNMARRIED
  • ADDRESS- PANDURANG HOUSE NEAR CONVENT SCHOOL BHANDARWADA,MANORI VILLAGE MARVE ROAD, MALAD WEST,MUM-400095

PASSPORT DETAILS

  • PASSPORT NO-C3194944
  • ISSUE DATE -27/09/2024
  • EXPIRY DATE -26/09/2034
  • PLACE OF ISSUE-MUMBAI

CDC DETAILS

  • CDC NO - MUM595134
  • ISSUE DATE-22/04/2025
  • EXOIRY DATE-21/04/2035
  • PLACE OF ISSUE-MUMBAI

INDOS DETAILS

  • INDOS NO -25ZM7683

POST

  • APPLYING FOR GALLEY UTILITY

Timeline

Customer Experience Manager

CHAAYOS
05.2025 - Current

Assistant Manager

DOMINOS
12.2024 - 03.2025

Team Member

KFC
06.2022 - 11.2024

HSC

DYNSADHNA JR COLLEGE

SSC

ST ALOUYSIUS HIGH SCHOOL GORAI
PRATHMESH BHANDARI