Dynamic Freight & Logistics Coordinator with proven expertise at Star IMPEX, adept at negotiating competitive freight rates and ensuring timely document flow. Skilled in data management and operational reporting, I excel in fostering collaboration and driving efficiency, consistently enhancing customer satisfaction and operational performance.
Overview
15
15
years of professional experience
Work History
Freight & Logistics Coordinator
Star IMPEX (DEV INTERNATIONAL TRADING LLC USA)
03.2020 - Current
Manage end-to-end logistics operations from supplier coordination to final document handover to buyers.
Coordinate with suppliers to check material availability, confirm pricing as per management approval, and finalize loading schedules.
Handle container bookings with shipping lines and freight forwarders for multiple materials.
Negotiate and compare competitive freight rates with shipping lines and forwarders to secure the best pricing.
Review and update monthly freight rates, sign new contracts, and maintain updated rate sheets.
Plan and arrange export bookings based on supplier-confirmed loading dates.
Coordinate local transportation in the USA, negotiating best trucking rates and scheduling timely pickups.
Maintain daily coordination with transporters and suppliers to ensure on-time loading as per schedule.
Monitor shipping line cut-off dates and ensure timely submission of all required documents.
Ensure smooth document flow from shipping lines and handover to buyers without delays.
Prepare and share daily logistics reports, including outstanding statements and BL release status.
Assist in sourcing new materials and suppliers, including market research and supplier shortlisting.
Arrange and coordinate supplier meetings with management for evaluation and onboarding.
Customer Service Executive
CMA CGM INDIA AGENCIES PVT LTD
11.2017 - 01.2020
Issue bookings with valid SQ/SVC, Cancellation of bookings and extended Validity.
Equipment related queries like availability, space restrictions.
Follow up with customers for pending pick up & update the status in forecast (pickup to gate in) and final loading plan.
Co-ordinate with the Customers and Operations on weekends as vessels sailings accordingly and Shut-out messages to customers.
Off-loading process for containers returned empty.
Assist to customer for vessel cut off and sailing schedule.
All Transshipment related queries.
All Documentation related query from SI, BL draft to BL amendment and release.
Follow up with Logistics team for customers documentation & gate-in requirement.
SQ revalidation, Roll-overs / Vessel Clean up and Journey legs for routing changes from POL.
Handling Post-Shipment customer queries.
Co-ordinating with transshipment/destination offices for any other applicable issues.
Follow-up with Shippers / destination agents for long standing 'IDLE' containers at Destination.
Issue relevant vessel certificates.
Processes to assist.
Ensure special routings / Instructions are followed for customers as & when required at the time of issuing bookings.
Complete and relentless focus on the requirements of the Key customers, serving as the Single Point of contact.
Liaise with internal departments/offices to offer highest level of service to customer.
Maintain internal KPI’s as per SLA for Vessel Clean-up, Roll-overs, SOB Confirmation, Shutout notices etc.
Customer & Internal Mails to be attended and reverted within 4 hours or same working day whichever earlier.
Executive. (Mol Consolidation Services)
MOL Information Processing Services India Pvt Ltd. (SHIPPING LINE)
Andheri
01.2012 - 11.2017
Inputting the Shipment Details. Purchase order /booking creation.
Provide Daily discrepancy report after Checking the Purchase Order.
Container load plan, ISF, AMS (USCBP), ACI (CBSA) and EDI filing and create fright Invoicing.
HBL & FCR creation (Forwarder cargo receipt).
Collect, verify Document (Commercial invoice, packing list, Bill of landing, CO, various inspection certificates) Uploading on web tracking as per customer requirement.
Coordinate with the team for daily work status and new updated, communication and gathering requirements from users provide feedback to manager.
Creating and maintaining daily reports related to productivity.
Conduct and present for fortnight team meeting, focusing on current activities, update son process and achievement.
Creating new reference manuals, review of new guidelines.
Mitsui O. S. K. Lines (MOL) Group Co. is one of the leading globally operational, customer oriented, Reliable, multi-dimensional shipping and logistics organization.
Key Interactions: Internal – Process Managers/TL’s and other leaders; External – Overseas front Offices and Support staff.
Advisor Manage customer profile
Hutchison 3 Global services Pvt. Ltd.
10.2010 - 11.2011
Assists the customers with activation.
Data verification to timely deliveries of handsets.
Email customers to pay their overdue bills.
Regular reporting to team leader.
Handling Query regarding Payment terms.
Education
B.M.S - International Finance & Marketing
Mumbai University
Mumbai
04.2009
H.S.C. -
Mumbai University
Mumbai
03.2006
S.S.C. -
Mumbai University
Mumbai
03.2004
FOREGIN TRADE -
ETTI Institute
Mumbai
Skills
Operating systems: Windows 11
Data management tools: Google Sheets
Office applications: Microsoft 365
Collaboration platforms: Google Meet, Microsoft Teams, Zoom
Business software proficiency
Operational expertise: Data validation and reporting
Interpersonal Skills
Strong work ethic with consistent delivery under pressure
High level of integrity and professional accountability
Effective task coordination and delegation across teams
Analytical problem-solving with focus on operational continuity
Target-driven approach with strong time and priority management
Disclaimer
I hereby declare that above all given information are correct and perfect as per my knowledge.
Place
Mumbai, INDIA
Timeline
Freight & Logistics Coordinator
Star IMPEX (DEV INTERNATIONAL TRADING LLC USA)
03.2020 - Current
Customer Service Executive
CMA CGM INDIA AGENCIES PVT LTD
11.2017 - 01.2020
Executive. (Mol Consolidation Services)
MOL Information Processing Services India Pvt Ltd. (SHIPPING LINE)