Prathmesh Sangar
Walchandnagar
Summary
Dynamic Software Support Analyst with BNP Paribas India Solutions, adept at diagnosing complex software issues and enhancing application performance. Proven expertise in root cause analysis and customer service, driving significant improvements in user satisfaction. Skilled in incident management and ticket resolution, consistently delivering effective solutions to elevate software stability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Software Support Analyst
BNP Paribas India Solutions Pvt ltd
Chennai
12.2022 - Current
- A technical role focused on diagnosing and resolving software issues, providing user support, and contributing to the overall stability and improvement of software applications.
- Diagnose and resolve software bugs, malfunctions, and performance issues.
- Identify the root cause of problems, and implement effective solutions.
- Use diagnostic tools and techniques to troubleshoot software problems.
- Assist users with technical inquiries and issues related to software applications.
Provide guidance, instructions, and solutions to users.
Document user interactions and solutions for future reference. - Monitor software performance, and identify areas for improvement.
- Suggest improvements to software or hardware based on user feedback.
- Contribute to the development of new software features and functionalities.
Education
PG-DAC -
Centre for Development of Advanced Computing
Mumbai01.2022
MBA -
Dnyankala Pratishthans Maharashtra Institute of Management
01.2021
B.E. - Mechanical
Shivnagar Vidya Prasarak Mandal College of Engineering
Malegaon (Bk), Baramati01.2018
HSC -
Shree Wardhaman Vidyalaya and Jr. College
Walchandnagar01.2014
SSC -
Shree Wardhaman Vidyalaya and Jr. College
Walchandnagar01.2012
Skills
- Software troubleshooting
- Technical support
- Software improvement
- Customer service
- Problem solving
- Communication skills
- Root cause analysis
- ITIL framework
- Incident management
- Ticket management
- Customer support
- Application support
- Escalation handling
Mobile Numbers
- +918380878875
- +918007063006
Languages
- English
- Hindi
- Marathi
Projects
1. Quick Pharma,
React JS, Spring Boot, MySQL
Quick Pharma is a web-based pharmacy delivery system that provides the service of delivering medicines through an online portal in an efficient manner, and the admin can administer the list of pharmacies, users, and products using the Quick Pharma portal. The system provides a well-defined interface, which helps the customer to browse through various medicines in online mode without any difficulties
2.Online Campus Placement System
Spring, JSP, Bootstrap
This project is based on the campus placement system In this project, we perform roll-based login, session management, and CRUD operations In this project, both the company and the student need to register first, and then the company can put their requirements and change the requirements accordingly Student only see the Job requirement and apply for that
Technical Skills &
- Achieve gold batch for JAVA on Hacker Rank.
- Achieve gold batch for SQL on Hacker Rank.
- Knowledge of SQL and database systems (e.g., Oracle, MySQL) is often required.
- Basic scripting or coding knowledge (e.g. Linux) can be helpful for automating tasks and troubleshooting
- Familiarity with ITIL (Information Technology Infrastructure Library) frameworks and IT service management practices can be valuable.
Personal Information
- Passport Number: Available
- Date of Birth: 10/05/97
- Gender: Male
- Nationality: Indian
Accomplishments
- Rising Star
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Certification
- ITIL V4 Foundation
- MySQL HackerRank
Timeline
Software Support Analyst
BNP Paribas India Solutions Pvt ltd
12.2022 - Current
PG-DAC -
Centre for Development of Advanced Computing
MBA -
Dnyankala Pratishthans Maharashtra Institute of Management
B.E. - Mechanical
Shivnagar Vidya Prasarak Mandal College of Engineering
HSC -
Shree Wardhaman Vidyalaya and Jr. College
SSC -
Shree Wardhaman Vidyalaya and Jr. College
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