Prathvi Jain
Indore
Summary
A flexible and results-focused professional with experience in recruitment, customer service, and business consulting. Skilled at quickly learning new rules, tools, and systems while staying organized and meeting goals. Known for solving problems, improving work processes, and building strong working relationships with teams and clients. Comfortable handling both people-related tasks and data or reporting work using tools like Excel, SharePoint, and Microsoft Office. Open to taking on new challenges and roles beyond recruitment, especially in areas like operations, HR, administration, or business support.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Senior Healthcare Recruiter
LanceSoft Inc
Indore
03.2022 - Current
- Job Boards: (Monster, Carrier Builder) Job Diva, Facebook, indeed, LinkedIn, Vivian, Wanderley, MS-Excel, MSWord
- HealthCare Clients: AYA Health, Medefis, Atrium, VAYA, CTMP, Kindred Health, AMN Health and providence, UHealth Etc.
- Coordinated onboarding process for new hires, including orientation and benefits enrolment.
- Research for job fairs, job seminars and involve in cold calling, referral recruiting, etc., to get the right candidate.
- Screen each resume carefully to shortlist the appropriate ones, based on professional and personal credentials.
- Manage interviews on telephones or personal meetings to figure out the matched qualities, before processing it to the hiring manager or key interview panel.
- Assist the managers in recognizing the candidate's key skills and competencies to make the candidate's final selection.
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Negotiated contracts with successful applicants and facilitated offer acceptance processes.
- Partnered with hiring managers to ensure compliance with federal regulations related to employment eligibility verification.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Managed candidate activity within Applicant Tracking System (ATS)
Customer Care Executive
Teleperformance
Indore
07.2020 - 02.2022
- Efficiently handling inbound and outbound calls and transferring them to the relevant agency or department as per tele calling script.
- Analyzing and reporting customer data to devise new strategies or update the existing ones.
- Ensuring the customer has a positive experience with the company.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.
Intern
Marriott
Indore
07.2021 - 12.2021
- Assisted with daily operations in front desk and guest services.
- Coordinated room assignments and managed check-in/check-out procedures.
- Supported event planning by organizing materials and setup for conferences.
- Responded to guest inquiries and resolved service-related issues promptly.
- Collaborated with team members to enhance overall guest experience.
- Maintained cleanliness and organization of common areas throughout the property.
Business Consultant
Vitalhunt global solutions private limited
Ahmedabad
01.2017 - 06.2020
- Actively communicates with clients.
- Help to recruit new hires.
- Meet with clients to perform assessments.
Customer Engagement Executive
Car Dekho Group
01.2018 - 02.2019
- Contacted and engaged potential customers who showed interest via the CarDekho app to generate leads for test drives.
- Explained product features and benefits clearly to prospective buyers to encourage showroom visits.
- Scheduled and coordinated appointments for customers to visit showrooms and experience test drives.
- Maintained accurate records of customer interactions and follow-ups using CRM tools.
- Addressed customer queries and resolved concerns to ensure a positive customer experience.
- Collaborated with sales and showroom teams to facilitate smooth handoffs and maximize conversion rates.
Education
Aviation And Hotel Management
Panache Institute of Aviation And Hotel Management
07.2018 - 08.2019
Diploma -
Computer Application
Bachelor's -
Commerce
IndoreSkills
- Recruitment
- People Management & Team Leadership
- Client Relationship Management
- Presentation & Reporting Skills
- Troubleshooting
- Social Enterprise management
- Project Coordination & Task Management
- Conflict Resolution & Decision Making
- Strategy
- Human Resources Policies & Compliance
- Subject Matter Expertise
- Management and Negotiations
- Finance control with an acute sense of business operations
- Devising policies
- Contract Negotiation
- Talent management
- Human resources policies
- Advance Excel AI/ Chat GPT Automation
- Power Pivot
- MS Office Outlook management
- Report making
- Teams
- Word
- PowerPoint
- Microsoft SharePoint
- Analytics
- Candidate sourcing
- Job board management
- Applicant tracking system
- Recruitment strategy
- Client relationship management
- Diversity hiring practices
- Effective communication
- Problem solving
- Onboarding processes
- Applicant tracking systems
- Social media recruiting
- Healthcare industry
- HR laws
Languages
- Hindi, Fluent
- English, Fluent
Additional Information - Ielts Score
6.5
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Senior Healthcare Recruiter
LanceSoft Inc
03.2022 - Current
Intern
Marriott
07.2021 - 12.2021
Customer Care Executive
Teleperformance
07.2020 - 02.2022
Aviation And Hotel Management
Panache Institute of Aviation And Hotel Management
07.2018 - 08.2019
Customer Engagement Executive
Car Dekho Group
01.2018 - 02.2019
Business Consultant
Vitalhunt global solutions private limited
01.2017 - 06.2020
Diploma -
Computer Application
Bachelor's -
Commerce