Prathyusha Munaganuri
Computer Science graduate with a strong foundation in data analysis, service operations, and process optimization. Proven track record of leveraging data-driven insights to enhance service delivery, streamline workflows, and improve customer satisfaction. Adept at cross-functional collaboration, root cause analysis, and incident management in high-impact environments. Recognized for consistently delivering results through proactive problem-solving, strategic thinking, and continuous improvement initiatives. Eager to contribute analytical expertise and operational acumen to drive excellence in service team performance and support organizational goals at scale.
Hyderguda
Summary
Dynamic professional with a proven track record at Amazon in Transaction Risk Management Services. Adept at enhancing team collaboration and streamlining processes, I leverage strong problem-solving skills and effective communication to drive efficiency. Recognized for delivering exceptional customer service and fostering positive client experiences while managing multiple priorities in fast-paced environments.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
TRMS - Transaction Risk Management Services
Amazon
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
GFX Bugs & Outages Analyst II
Uber
06.2024 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
ASR Agent- Risk and Compliance
Uber
10.2023 - 06.2024
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
Education
Computer Science
Malla Reddy College Of Engineering
HyderabadSkills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Flexible and adaptable
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Multitasking
Badminton , fictional books
Badminton:
Regular badminton player, developing discipline, quick decision-making, teamwork, and focus under pressure—skills that contribute to efficient problem-solving and collaboration in the workplace.
Fictional Books:
Avid reader of fictional literature, enhancing creativity, critical thinking, and empathy by exploring diverse narratives and complex characters.
Crime Watch:
Passionate about crime watch programs, which has sharpened my attention to detail, analytical thinking, and the ability to assess situations critically—helpful traits in risk assessment and quality control.
Timeline
GFX Bugs & Outages Analyst II
Uber
06.2024 - Current
ASR Agent- Risk and Compliance
Uber
10.2023 - 06.2024
TRMS - Transaction Risk Management Services
Amazon
Computer Science
Malla Reddy College Of Engineering
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