Prathyusha Sandrapally
Hyderabad
Summary
Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Strategic and decisive leader with hardworking mentality and 3 years of related experience.
Overview
4
4
years of professional experience
Work History
Community Operations Specialist I
Uber India Systems Pvt Ltd
HYDERABAD
07.2023 - Current
- Facilitated seamless communication between Uber users and adminstrators, addressing inquiries and concerns promptly.
- Monitored and maintained high service standards by analyzing user feedback and implementing effective solutions.
- Collaborated with cross-functional teams to optimize operational processes and enhance overall user experience.
- Executed targeted outreach initiatives to foster positive relationships within the Uber community.
- Contributed to data-driven decision-making by compiling and analyzing relevant metrics for performance evaluation.
- Upheld Uber's commitment to exceptional service through proactive problem-solving and efficient resolution of issues.
Customer Service Executive
Probe Pvt Ltd
Melbourne
08.2021 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Consulted with customers regarding needs and addressed concerns.
- Updated account information after customer calls and noted client concerns and issues.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Assistant Manager
Gadde Pvt Ltd
Melbourne
02.2020 - 06.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
Master of Science - Information And Communication Technology
Latrobe University
Melbourne,Australia12.2021
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sreenidhi Institute of Science And Technology
Telangana05.2018
Skills
- Quality Assurance
- Workflow Optimization
- Complex Problem Solving
- Customer Service
- Handling Complaints
- Schedule Coordination
- Community Engagement
- Presentation Skills
Timeline
Community Operations Specialist I
Uber India Systems Pvt Ltd
07.2023 - Current
Customer Service Executive
Probe Pvt Ltd
08.2021 - 03.2022
Assistant Manager
Gadde Pvt Ltd
02.2020 - 06.2021
Master of Science - Information And Communication Technology
Latrobe University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sreenidhi Institute of Science And Technology
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