Prathyusha Thatipamula
Nizamabad
Summary
Dedicated and adaptable professional with a proactive attitude and a quick learning ability. Known for a strong work ethic, effective communication skills, and a results-oriented approach. Eager to contribute to a dynamic team and support organizational goals through analytical thinking and creative problem-solving. Passionate about continuous learning and innovation, with a proven ability to deliver high-impact solutions in fast-paced environments. Skilled at rapidly acquiring and applying new knowledge, and adept at navigating change with flexibility and enthusiasm.
Overview
5
5
years of professional experience
Work History
Senior Technical Support Engineer
iCIMS
Hyderabad
01.2024 - Current
- Provided technical support to customers by responding to inquiries, troubleshooting product-related issues, and resolving problems in a timely manner.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with business analysts to understand data requirements for reporting purposes.
- Monitored and troubleshot issues related to integration jobs on an ongoing basis.
Senior Software Engineer
GlobalLogic
Hyderabad
05.2019 - 01.2024
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Generated technical documentation including system diagrams, process flow charts, white papers.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Computer Applications - Computer Science
Nishitha PG & Degree College
Nizamabad11-2015
Skills
- UX/UI Design
- Figma
- Sql
- HTML
Behance Link
- Prject link: https://www.behance.net/prathyushathati
Timeline
Senior Technical Support Engineer
iCIMS
01.2024 - Current
Senior Software Engineer
GlobalLogic
05.2019 - 01.2024
Master of Computer Applications - Computer Science
Nishitha PG & Degree College
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