C V Pavan Kumar
Hyderabad
Summary
Results-driven Business Analyst leveraging communication and organisational skills to enhance efficiency and performance. Collaborated with team leaders to identify pain points and develop strategic plans for improving team dynamics and outcomes. Delivered solutions that aligned with company objectives and contributed to overall service value.
Overview
5
5
Languages
2
2
years of professional experience
Work History
Associate Consultant
Regalix ( Doordash)
Hyderabad
10.2025 - 10.2026
- Analyze data and interpret business patterns to provide strategic recommendations to merchants.
- Facilitated business growth and expansion initiatives for merchants.
- Collaborated with merchants to enhance digital presence and drive customer engagement.
- Enhanced store visibility by optimising platform performance for merchants.
- Managed and coordinated operations across multiple locations.
Customer Support Executive
Foundever (Verizon)
Hyderabad , India
01.2025 - 10.2025
- Resolved business account issues, ensuring customer satisfaction through accurate and timely support.
- Delivered exceptional customer service while improving business processes through continuous refinement.
- Managed business customer accounts for Verizon, enhancing client relationships and service delivery.
- Tracked and maintained customer data using various tools, contributing to streamlined operations.
- Organized and managed records using Microsoft Excel to enhance operational efficiency.
Education
B.com - Business Analytics
Loyola Academy Degree & PG College
Hyderabad05-2024
Commerce - Accounting, History and Economics.
Vijaya nagara college
Hospet, KA06-2021
Skills
- Data analysis
- Power BI
- Microsoft Excel
- Process improvements
- Microsoft PowerPoint
- HTML
- Tally
- Team building initiatives
LANGUAGES
English - Proficient
Proficient
C2
Telugu - Native
Proficient
C2
Tamil - Proficient
Proficient
C2
Kannada - Native
Proficient
C2
Hindi - Proficient
Proficient
C2
TRAINING / COURSES
- Leadership and team management
- Ethical hacking
PROJECTS
ANALYZING THE PANDEMIC'S IMPACT ON OTT PLATFORMS AND SHIFTING MEDIA CONSUMPTION PATTERNS, 02/2024 - 04/2024, Location, Analyzing the Pandemic's Impact on OTT Platforms and Shifting Media Consumption Patterns,' is comprehensive and multifaceted. The investigation will delve into the intricate dynamics between the COVID-19 pandemic, changes in media consumption behaviors, and the surge in usage of Over-The-Top (OTT) platforms., The outcome of this project was, that we were able to understand that, the pandemic not only accelerated the adoption of OTT platforms but also permanently altered how audiences engage with entertainment. Traditional broadcasters and cinemas now face the challenge of coexisting with a robust, consumer-driven streaming ecosystem, where content diversity, personalization, and convenience are key success factors.
Timeline
Associate Consultant
Regalix ( Doordash)
10.2025 - 10.2026
Customer Support Executive
Foundever (Verizon)
01.2025 - 10.2025
B.com - Business Analytics
Loyola Academy Degree & PG College
Commerce - Accounting, History and Economics.
Vijaya nagara college