Pratibha Arora
Delhi,Delhi
Summary
Dynamic Senior Advocate Traveler Executive at Expedia, driving operational excellence and customer satisfaction. Skilled in KPI monitoring, process optimization, and team leadership. Fluent in English and Hindi.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work History
Senior Advocate Traveler Executive
Expedia Ltd
Gurugram
02.2023 - Current
- Ranked #1 in 2024 for exceptional performance, exceeding KPI targets.
- Delivered swift, empathetic resolutions for lodging and travel services.
- Mentored teams to ensure compliance and drive process improvements.
- Collaborated with internal teams to resolve premium customer issues and enhance service processes through root cause analysis.
Training Coordinator - Sales & Support
Personiv
Gurugram
07.2021 - 09.2022
- Led training programs for a batch of 25 candidates to boost team KPIs and operational efficiency.
- Optimized processes using feedback and continuous improvement strategies.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
People Initiatives - HR
Teleperformance India Pvt Ltd
Gurugram
04.2019 - 03.2020
- Managed employee engagement and internal communications.
- Led grievance cell, resolving concerns to foster a supportive workplace.
- Supported HR compliance and performance initiatives.
- Self-motivated, with a strong sense of personal responsibility.
Operations Intern - Vendor Relations
Malini Ltd.
London
- Coordinated vendor logistics and supported operational workflows.
Education
MBA - Marketing & HR
Lloyd Business School
Noida, India 01.2020 - 01.2022
Bachelor of Arts - Journalism & Mass Communication
Trinity Institute
New Delhi, India 01.2016 - 01.2019
High School Diploma -
Sumermal Jain Public School
New Delhi, IndiaSecondary -
CBSE Board
New Delhi, IndiaSkills
- Lodging & Travel Operations
- KPI Monitoring & Reporting
- Continuous Improvement
Team Mentorship
Issue Resolution & Escalation
Timeline
Senior Advocate Traveler Executive
Expedia Ltd
02.2023 - Current
Training Coordinator - Sales & Support
Personiv
07.2021 - 09.2022
MBA - Marketing & HR
Lloyd Business School
01.2020 - 01.2022
People Initiatives - HR
Teleperformance India Pvt Ltd
04.2019 - 03.2020
Bachelor of Arts - Journalism & Mass Communication
Trinity Institute
01.2016 - 01.2019
Operations Intern - Vendor Relations
Malini Ltd.
High School Diploma -
Sumermal Jain Public School
Secondary -
CBSE Board
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