Pratibha Bhosle

• Developed product training materials and delivered presentations to internal stakeholders and external customers.
• Performed quality assurance testing of software products prior to release.
• Analyzed user requirements specifications to develop detailed design documents for product development teams.
• Evaluated customer feedback from field trials and incorporated results into product enhancement plans for future releases.
• Monitored customer satisfaction levels across all channels to ensure prompt response times and high-quality service delivery.
• Identified bugs or other issues during the early stages of development cycle and worked with engineers to resolve them before release.
• Supported sales team by providing technical expertise during sales calls or demonstrations.
• Managed projects related to new feature deployments or enhancements within existing products.
• Provided end-user training sessions on how best utilize various features within the company's suite of products.

• Provided technical support to customers by troubleshooting and resolving hardware and software issues.
• Configured, maintained, and monitored computer systems for optimal performance.
• Installed and tested operating systems, applications, updates, patches, and service packs.

• Generating the barcode for the software as per Client’s requirement.

• Making Crystal Reports and making changes in that as per Client’s requirement.

• Supported Clients with basic technical support for current and past software releases.

• Assisted clients with general support for Network connections and external software.

• Installation and Configuration of IIS