PRATIBHA DEVRAJ
Bengaluru
Summary
Passionate and results-oriented professional with 7 years of extensive experience in the aviation industry, specializing in customer service. Proven track record of delivering exceptional service and ensuring customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Services Agent
QATAR AIRWAYS
05.2019 - 03.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated excellence in providing top-tier customer service, managing passenger inquiries, and resolving issues promptly.
- Collaborated effectively with cross-functional teams to ensure a seamless travel experience for passengers.
- Consistently exceeded performance targets and received recognition for outstanding service.
Passenger Service Agent
GLOBE GROUND INDIA
05.2016 - 03.2019
- Played a key role in managing check-in processes, ensuring compliance with airline policies and regulations.
- Proficiently handled passenger boarding procedures, addressing queries, and providing assistance as needed.
- Implemented effective communication strategies to enhance the overall passenger experience.
Education
DIPLOMA IN AVIATION - Aviation Management And Operations
APTECH AVIATION ACADEMY
Bengaluru, India03.2016
Skills
- Customer service excellence
- Effective communication and interpersonal skills
- Problem-solving and conflict resolution
- Knowledge of aviation regulations and procedures
- Team collaboration and cross-functional coordination
- Check-in counters, Boarding Gates, Arrivals, Excess Baggage Handling, Information Desk, Call control, Delay and Cancellation flights and Crew clearance
- VIP handling and Emergency Response Training
Key Achievements
- Successfully managed challenging situations, such as flight delays and disruptions, with a focus on problem-solving and maintaining customer satisfaction.
- Received commendations from supervisors and peers for consistently meeting and exceeding performance metrics.
- Contributed to process improvements, leading to increased efficiency in customer service operations.
Timeline
Customer Services Agent
QATAR AIRWAYS
05.2019 - 03.2023
Passenger Service Agent
GLOBE GROUND INDIA
05.2016 - 03.2019
DIPLOMA IN AVIATION - Aviation Management And Operations
APTECH AVIATION ACADEMY
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