Pratibha Khattar
Delhi
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Manager
Genpact India Pvt Ltd
02.2025 - 11.2025
- Responsible for managing a team of 20 people for Delegated Business Authority in London Market .
- Oversee the projects with Automation teams to shift the current business processes onto the new business tools, like Salesforce, IMT, DDM, CANVAS, and QA.
- Closely work with the support team to identify the issues faced by the respective members.
- Partner with Genpact leadership for overseeing the teams' SOW and CORF legal documents.
- Prepare KPIs, set goals, and monitor performance to track the team's performance.
- Prepare rewards and recognitions for teams based on the company's set criteria.
- Responsible for presenting process results with onshore teams and the vendor management team on a weekly and monthly basis, tracking the progress of the team.
- Conduct regular one-on-ones with the team and leadership, ensuring alignment of the goals by rectifying any professional gaps.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Analyst
AXA XL
06.2019 - 06.2024
- Worked for the UK Lloyd's of London Market.
- Prepared necessary paperwork required to process insurance renewals.
- Analyzed insurance risk, scrutinizing information to determine likelihood of reporting a claim by running loss run reports .
- Performed comprehensive risk assessments to provide Underwriters a clear picture of the complexity and nature of the insurance. For this, tools like Duns & Brad sheet, AXIOM , Security scorecard reports , sustainability reports were used
- Performed account health check, KYC and pre-quote prep for Underwriters
- Provided expert insight into insurance policies.
- Obtained vital information to specify insurance type and coverage level.
- Performed and apply knowledge of Brexit for data entry support
- Performed UK reporting like, UW breach investigations, clearances, high value premium reporting etc.
- Performed UAT for automation and testing for our business area. Example-Pace, Doc Loader, Party Data Hub for custom clearance
- Performed bordereau processing and premium bookings for APAC region
- Performed crucial transition of construction LOB into our source systems
Process Expert
Xceedance Consulting Pvt Ltd
07.2016 - 08.2018
- Provided underwriting support to BHSI underwriting teams in Australia and New Zealand working on business units like Property, Casualty, Executive & Professional, Accident & Health, Healthcare
- Bind the policies after final Gross Premium, Stamp Duty, GST and other collections and deductions are reviewed and confirmed by the underwriters
- Assessed quality control of other processors to ensure accuracy of work and to avoid any offshore/client escalations
- Closing reconciliation – Reconciling broker invoices with the booked premium and contacting brokers directly in case of discrepancies
- Performed bordereau reporting for ANZ
Education
PGDM - Finance & Marketing
Delhi School of Business
DelhiBcom(H) - Commerce
Deen Dayal Upadhyaya College
Delhi, DLSenior secondary 12th ,CBSE - Commerce
Shiva Shiksha Sadan
Sonipat, HRSkills
Team management
Operations management
Recruiting and interviewing
Customer service
Time management
Decision-making
Team motivation
Project management
Computer skills
Employee performance evaluations
Problem-solving
Employee scheduling
Certification
Intro 320 in Property & Casualty Insurance
Timeline
Assistant Manager
Genpact India Pvt Ltd
02.2025 - 11.2025
Senior Analyst
AXA XL
06.2019 - 06.2024
Process Expert
Xceedance Consulting Pvt Ltd
07.2016 - 08.2018
Bcom(H) - Commerce
Deen Dayal Upadhyaya College
Senior secondary 12th ,CBSE - Commerce
Shiva Shiksha Sadan
PGDM - Finance & Marketing
Delhi School of Business