Summary
Overview
Work History
Education
Skills
Websites
Languages
Work Authorization
Languages
Timeline
Generic
Pratibha Subhash Naikwadi

Pratibha Subhash Naikwadi

Toronto

Summary

Storage Specialist with over ten years of experience in array technologies, including EMC VNX, Celerra, Clariion, Hitachi, 3PAR, and Synergy. Expertise in Linux OS, and in-depth knowledge of SAN, NAS, and RAID concepts. Successfully led regional implementation projects, and conducted ISO audits. Well versed with CVO ONTAP deployed in AWS, GCP, and Azure environments and strong focus on Amazon FSx for NetApp ONTAP (SaaS).

Overview

11
11
years of professional experience

Work History

Level 3 Engineer in Cloud Support

Netapp
Bengaluru
01.2023 - Current
  • Manage DM escalated and priority cases for NetApp’s Cloud Volume ONTAP (CVO) deployed across AWS, GCP, and Azure cloud.
  • Support CVO deployments and ONTAP OS upgrades.
    Manage VMs running Podman and Docker for CVO connectors. Work on issues with tiering data to object storage using AWS S3, Google Cloud, Storage Grid, and Blob storage.
  • Troubleshoot network issues: DNS, performance bottleneck, latency, packet captures. Also, troubleshoot SW encryption issues: NetApp volume encryption, NetApp aggregate encryption.
  • Resolve storage access and configuration issues for SAN/NAS using protocols: iSCSI, CIFS/SMB, and NFS.
  • Collaborate with AWS Support and AWS engineering teams to troubleshoot issues with FSX for NetApp ONTAP.
  • Deliver brown-bag sessions on technical workflow for major issues. E.g.: Manual CVO deployments, upgrade issues.
  • Develop training plans and provide technical support for interns.
  • Generate and oversee CPE JIRA tickets, collaborating with Product and Engineering teams to handle escalations, and resolve bugs.
  • Assist customers with automation services using Ansible (IaC) and Terraform for CVO and BlueXP deployments.
  • As a KCS coach, train the team with writing knowledge base articles, and perform bi-weekly audits.

Implementation Project Manager

Hewlett Packard Enterprise
Mumbai
05.2019 - 01.2023
  • Assigned IPM for the west region – India.
  • Responsible for end-to-end project management for hardware and software project delivery. (Storage Arrays: Primera, Synergy, SimpliVity, 3PAR, Nimble, etc.)
  • Manage project execution, effectively allocate resources to optimize business results, and provide accurate forecasts and budget spending.
  • Establish and maintain customer relationships.
  • Successfully manage the scope of the project, initiate project kickoff calls, deploy, and confirm sign-off.
  • Deliver ISO audits for internal processes, handling case management, and technical execution steps.

Senior Engineer in the Global Deployment Team: Integration and Performance Solutions

Hewlett Packard Enterprise
Bengaluru
04.2017 - 05.2019
  • Perform firmware upgrades on the 3PAR.
  • Install and verify scripts that are mandatory for pre-checks to proceed with upgrades.
  • Aid customers with 3PAR issues and queries, such as rebuilding the service processor (VSP, Hyper-V, or physical), and node boot failures.
  • Analyze boot process logs, and help with resetting the node if applicable.
  • Mentor engineers working on 3PAR software deployment, and assist with technical queries. (I was assigned as a mentor to a team of ten engineers.)
  • Work on escalated cases, providing RCA during host issues or outage cases.
  • Assist onsite Customer Engineers (CE) during hardware replacements, such as drives, nodes, service processors, cages, IO modules, and cables.
  • As a mentor, prepare PPTs that include graphical representations of individual engineers' performance.

Project Engineer

Wipro Technologies Pvt Ltd
Bengaluru
09.2014 - 04.2017
  • Provide support for EMC Storage: VNX, Celerra, and Clariion arrays.
  • Work on assigned cases, and troubleshoot issues related to SAN, NAS, and HW failures.
  • Work on live chats, assist customers, partners, and internal engineers with issues regarding VNX (EMC) arrays, understanding the functioning, which includes file, block, and unified arrays.
  • Troubleshoot software and hardware issues, such as remote replication and disaster recovery.
  • Mentor the newcomers to understand technical concepts and process functions.
  • Gained experience in Hitachi arrays. (HUS VM, HUS 130, HNAS 4040, and HNAS 4060)
  • Perform activities such as pool creation, volume creation, and assigning volumes to hosts.
  • Volume expansion, creating shares, setting quotas, configuring SnapView, and snapshots.
  • Troubleshoot replication issues (detailed knowledge on sync/async replication).
  • Knowledge of zoning, zone health checks. (Brocade 6510, 6520, and Brocade DCX-8510).
  • Create a daily performance report.

Education

Bachelor of Science - Information Technology

Vidyalankar School of Information Technology
Wadala E, Mumbai
06-2014

HSC - Science

Tilak Education Society
Vashi, Maharashtra
03-2011

SSC -

Fr. Agnel Multipurpose School
Vashi, Maharashtra
03-2009

Skills

  • ISM Certified V2 (storage)
  • Dale Carnegie Certification for communication skills
  • NCTA (NetApp Certified Technology Associate)
  • Azure Fundamentals Certified
  • NetApp Certified Technology Solutions Professional
  • Ability to learn quickly
  • Determination to succeed

Websites

Languages

  • English
  • Hindi
  • Marathi

Work Authorization

Permanent Resident of Canada, 05/26/25

Languages

English
First Language

Timeline

Level 3 Engineer in Cloud Support

Netapp
01.2023 - Current

Implementation Project Manager

Hewlett Packard Enterprise
05.2019 - 01.2023

Senior Engineer in the Global Deployment Team: Integration and Performance Solutions

Hewlett Packard Enterprise
04.2017 - 05.2019

Project Engineer

Wipro Technologies Pvt Ltd
09.2014 - 04.2017

Bachelor of Science - Information Technology

Vidyalankar School of Information Technology

HSC - Science

Tilak Education Society

SSC -

Fr. Agnel Multipurpose School

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Pratibha Subhash Naikwadi