Summary
Overview
Work history
Education
Skills
Languages
Timeline
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PRATIBHA PADMANABHAN

PRATIBHA PADMANABHAN

CHENNAI,India

Summary

To seek a challenging position that needs innovation, creativity, dedication and enable me to continue to work in fast paced environment, leveraging my current knowledge and fostering with many learning opportunities.

Overview

12
12
years of professional experience

Work history

Channel Team Lead

Amazon Transport services Pvt Ltd
07.2021 - Current
  • Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory
  • Account Management: Managing and driving the growth of the Channel partners/stores' business with Amazon
  • Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon
  • Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis
  • Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs
  • Work on the ground to enable network with new product launches and partner with the operations and other teams
  • Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon
  • Publish recommendations and action plans based on data
  • Reporting the overall Network Health in the assigned territory
  • Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring
  • Driving team of associates for managing their targets
  • Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth
  • Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency
  • Enhance engagement with accounts to improve business and increase retention
  • Drive stores against goals (Volume, FTR and other key metrics)
  • Handling day to day operational escalations and be available to round the clock to manage the issues
  • Internal/External Stake holder management
  • Support station operations and/or customer deliveries.

Key Account Manager

OYO Hotels & Homes Private Limited
01.2018 - Current
  • Ensures the collection of service demand data & determines appropriate initiatives to Drive Off Line Sales through rigorous cold calling and meeting potential influence demand
  • Handled the Canara Bank Employees Association of their Conference meeting of Handling Travel Agent vertical of their Accommodation arrangements
  • Handling Top 5 Travel Agents from Madurai and Chennai
  • Research key customer wants and needs and Suggest solutions that answer clients needs and wants
  • Establishing trust with the customer by reflecting the brand promise
  • Clients/corporate/organizations to sell OYO Portfolio
  • Around 3000 people which had successfully made for their accommodation
  • Networks with wedding planners and special event planners to encourage hotel arrangements
  • Ensures that guests are enjoying their stay at the hotel and that large group needs are Processes payments and applies discounts as necessary
  • Closing the queries with the better price according to the budget of the Client
  • Farming the top accounts of the organization to the greater extent
  • Identifying Channel Partners and develop to on-board bookings
  • Responsible for end-to-end Sales process from qualifying clients to closing the deals to Manages the escalation in plan and implements to resolving it
  • Maintains positive relationships with clients to encourage repeat and recurring business, Met, retaining/acquiring new accounts/clients in a specified region/market.

SENIOR ASSOCIATES

WIPRO LTD
07.2012 - 08.2017
  • United Health Group - Healthcare Domain
  • PROJECT: Medical & Requirements, Appeal & Grievances, Responsible for all medical claim process like, appeal, grievances, settlement of medical reimbursement activities
  • Familiar in international Healthcare Apps like CITRIX, AS400, COSMOS, STARS, ILEAD, EDSS and IDRS
  • Analyzing member appeals and grievances document and forwarding to concern department to resolve the issues
  • Creating work object for appeals and grievances
  • Classifying the grievances quality of service/quality of care
  • Classifying the appeals as pre service/post service
  • Classifying the documents as standard/expedited and appeal/grievance/inquiry
  • Doing continuously review, audit and ensure adherence to defined processes
  • Co-ordinate with quality / project manager to understand and implement processes and controls
  • Continuously measure and track non-compliance data to prevent risk
  • Route cause analysis for errors and finding permanent solutions
  • Report creation & generation for internal and external use [client]
  • Daily tracking of work related data
  • And Accuracy reports
  • Create and maintain process and documentation repository
  • Work effectively with limited supervision, direction, and operate, drive results and set priorities independently
  • Ensuring timely updates/review of SOPs, Issue Logs
  • And maintenance of escalation policies
  • Handling and monitoring issue and query mails and escalating issues promptly to the Supervisor
  • Guide teams and assist in implementation of processes
  • Created MS-Excel tool to improve the production and Prepared Process Manual.

CUSTOMER SERVICE OFFICER

CAMS
07.2011 - 06.2012
  • Fully VOICE PROCESS) - DSP BLACKROCK
  • Responding customer queries and issues calls for Mutual Fund Investment and resolve the issues and request with customer satisfaction
  • Simultaneously sending the account statement details to the customer by mail/post as per the request
  • Frequently update the customer through the call for any enhancement and amendments done
  • Always making sure that communicating with right customer by confirming basic KYC details
  • Strictly following process rules, procedures, simulation and any latest process alert for quality purpose.

Education

Bachelor of Commerce -

Suresh Gyan Vihar University
Jaipur, Rajasthan

IRDA - undefined

LIC Examination
2011

Dip - IT

GMS MAVMM Polytechnic College
2009

MDCH(Master Dip - Computer Hardware

YUVA SHAKTHI Educational Society
2008

SSLC - undefined

SRI KALGIDHAR MISSION HIGH SCHOOL
2006

Skills

  • Software Proficiency:
  • Operating System : WINDOWS 98, XP, DOS
  • Application Packages : MS-office97, 2000 & XP, Flash Player, Adobe Photoshop Programming Language : C, C, JAVA
  • RDBMS : ORACLE
  • Excellent communication
  • Service management

Languages

English
Advanced
Hindi
Fluent
Marathi
Fluent
Urdu
Fluent
Tamil
Intermediate
Malayalam
Intermediate

Timeline

Channel Team Lead

Amazon Transport services Pvt Ltd
07.2021 - Current

Key Account Manager

OYO Hotels & Homes Private Limited
01.2018 - Current

SENIOR ASSOCIATES

WIPRO LTD
07.2012 - 08.2017

CUSTOMER SERVICE OFFICER

CAMS
07.2011 - 06.2012

Bachelor of Commerce -

Suresh Gyan Vihar University

IRDA - undefined

LIC Examination

Dip - IT

GMS MAVMM Polytechnic College

MDCH(Master Dip - Computer Hardware

YUVA SHAKTHI Educational Society

SSLC - undefined

SRI KALGIDHAR MISSION HIGH SCHOOL

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PRATIBHA PADMANABHAN