PRATIBHA PRATIBHA
Delhi
Summary
- To work in a challenging environment which would utilize my skills to the maximum and I can contribute to the vision of the organization.
- Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
- Aggressive Caller with dynamic personality and 2 years of experience prospecting new business engagements by making high volume of cold calls. Motivated and persistent professional with proven background meeting or exceeding sales quotas by optimizing workflows. Tech-savvy self-starter with CRM software, web-based applications.
Overview
2
2
years of professional experience
Work History
Customer Service Excutive
Verdan Vision Pvt. Ltd.
05.2020 - 04.2022
- Coached and mentored junior team members, contributing to their professional growth and development.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Spearheaded initiatives that streamlined work processes, enabling team to handle more calls efficiently without compromising on client satisfaction levels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Commerce - Accounting
Maharaja Agrasen University
Baddi, HP 05.2001 -
Skills
Additional Information
- 2 yeras Experience as a Customer service excutive (US Process)
- 6 months Experience as a Customer service excutive (UK Process))
Areas Of Interest
- Painting
- Communication skills
- Reading
- Creative works
- Leadership
- Management
- Team work
- Willingness to learn
- Ability to deal with people diplomatically.
Academic Qualification
- Completed 10th from CBSE Board.
- 12th from NIOS Delhi.
- B.Com from Maharaja Agrasen University.
Organization And Coordinator
- Organized Management fest in University.
- Organized school annual functions.
- Coordination various events held at school level.
Strong Point
Confidence
Personal Information
- Father's Name: Sh. Narender Jangra
- Date of Birth: 02/21/97
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Disclaimer
I hereby declare that above information given by me is true to best of my knowledge.
Timeline
Customer Service Excutive
Verdan Vision Pvt. Ltd.
05.2020 - 04.2022
Bachelor of Commerce - Accounting
Maharaja Agrasen University
05.2001 -