Summary

Overview

Work History

Education

Skills

Additional Information

Areas Of Interest

Academic Qualification

Organization And Coordinator

Strong Point

Personal Information

Languages

Disclaimer

Timeline

PRATIBHA PRATIBHA

Delhi

Summary

To work in a challenging environment which would utilize my skills to the maximum and I can contribute to the vision of the organization.
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Aggressive Caller with dynamic personality and 2 years of experience prospecting new business engagements by making high volume of cold calls. Motivated and persistent professional with proven background meeting or exceeding sales quotas by optimizing workflows. Tech-savvy self-starter with CRM software, web-based applications.

Overview

years of professional experience

Work History

Customer Service Excutive

Verdan Vision Pvt. Ltd.

05.2020 - 04.2022

Coached and mentored junior team members, contributing to their professional growth and development.
Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
Spearheaded initiatives that streamlined work processes, enabling team to handle more calls efficiently without compromising on client satisfaction levels.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Commerce - Accounting

Maharaja Agrasen University

Baddi, HP

05.2001 -