Pratibha Pujari

• Manual data gathering and analysis conducted manual reviews for ECR remediation efforts, gathering missing account-level data from multiple systems and unstructured sources to accurately identify impacted customers and resolve data gaps.
• Followed the prescribed Wells Fargo manual review procedure to ensure consistent, accurate remediation decisions, validating documents and data across several internal applications.
• Maintained high quality and accuracy by performing QC checks, reviewing escalated accounts, and reducing error rates in customer remediation decisions.
• Navigated several data/repository tools (SharePoint, Adobe Acrobat, internal systems) to locate and extract relevant information needed for remediation eligibility assessment.
• Managed a pipeline of remediation accounts, balancing volume and accuracy to meet deadlines for manual review deliverables.
• Collaborated with subject matter experts (SMEs) for training, procedure refinement, and escalated decision-making; supported junior staff on process queries and consistency.

• Implemented strategies to enhance the efficiency and effectiveness of the credit card collection, payment investigation, and credit refund process.
• Monitored payment inflow, facilitated refunds for overdraft payments, and processed settlements in compliance with regulatory requirements.
• Managed the investigation of misapplied/posted payments and refunds to customers, ensuring accuracy, timeliness, and compliance with regulatory requirements.
• Conducted reconciliation of BMO General Ledger accounts to ensure financial accuracy and integrity.

• Ensure error-free authorization of all types of vouchers, clearing activities, fund transfers, issuance, and liquidation of DD/MC, etc.
• Verifying and processing the account-opening forms.
• Besides operations, I have the acumen in cross-selling different third-party products, such as life insurance, mutual funds, credit cards, health insurance, and other auxiliary services, and corporate salary processing.
• Expert in retail banking operations, such as cash management, rendering impressive service, dealing in various negotiables, and ensuring 100% compliance and adherence to internal rules and regulatory guidelines.

Responsible for acquisition through direct sales to walk in as well as referrals from walk-in customer .