Summary
Overview
Work History
Education
Skills
Websites
Certification
Achievements
Interests
Work Availability
Work Preference
Quote
Software
Timeline
Generic

Pratibha Raghav

Bengaluru,Karnataka

Summary

Experienced Program Manager with 15+ years of varied experience across business and technology that includes documentation and localization management, skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contractingComposed and calm in high pressure environments by maintaining strong focus on actions, execution and business/customer satisfaction. Recognized for consistently delivering quality that surpasses management expectations, establishing a leadership role globally among translation offices, partners, and clients.

Overview

16
16
years of professional experience
4
4
Certification
2
2
Languages

Work History

LocOps Program Manager II

Uber
12.2021 - Current
  • Managing multiple complex localization programs simultaneously e.g
  • RPA, MT Portal, ATR, Term Management platform, localization marketplace for B2B
  • Collaborating with Intelligence Automation team to design a robust automated tech solution for processing the localization requests that helping org to reduce the annual translation management cost by $85K
  • Proactively proposed architectural blueprint to automate e2e process workflow for Term Management Platform and worked with the dev and design team that has increased the operations efficiency by 90%
  • Managed end-to-end product development for the new web-based tool 'Adaptive Translation Routing (ATR)', overseeing PRD creation, designing system, collaboration with Backend/Frontend developers, and UI design teams
  • Achieved $1M in savings through ATR and a 95% reduction in job assignment time for users
  • Designing in-house Machine Translation Portal including high level architecture APIs, database designs based on estimated system capacity for the given requirements
  • Already delivered 20+ features on the platform including different MT engines responses, MTQE, best translation, guardrails based on quality etc
  • Leading testing program (manual and automation) for verifying localization tool and process workflow in collaboration with i18n team
  • This is crucial for delivering a robust and reliable product and helping in Go/No-Go Decision of releasing new features
  • So far the outage in continuous localization has been reduced by 70%
  • Automated responses and resolution to the localization vendor queries that resulted in improving TAT by 90%
  • Formulate project presentations for executive leadership to articulate milestones, progress, goals, risks, trade offs, and escalations/issues
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Facilitated workshops and conducted one-on-one training to educate team members.

Lead Technical Communication

Siemens
07.2015 - 11.2021
  • Led and supervised a team of 9 individuals for a duration of four years
  • Oversaw the entire lifecycle of localization in 7 foreign languages for 20+ product document types including defining scope based on project requirements, getting offers from vendors, cost management, planning, billing, legal documents, project monitoring in regards time, cost and quality etc
  • Led product releases by coordinating with Engineering, Software Quality Assurance, Technical Communications
  • Developed and implemented comprehensive strategies to adapt the localization process of software UI, Online-help, documentation, and training videos that improved delivery timelines by 70%
  • Coordinated with product and other cross-functional teams, and third-party vendors (LSP, SLP, Freelancers, ICs) and track schedules, manage and mitigate risks
  • Led development effort to build an in-house terminology platform to manage domain-specific and product-specific terminology and glossaries, eliminating the need for third-party licensed software procurement
  • Improved process by implementing pseudo localization testing as a mandatory step in the quality checklist, guided engineering teams to use the tool that reduced translation bugs by 90%
  • Strategically directed product localization planning, including initiating kick-off meetings with globalization engineering, product, legal and vendor teams
  • Led localization training sessions for 5 years.

Associate Consultant

Siemens
08.2011 - 06.2015
  • Worked as a Technical writer for Power Plant automation software SPPA-T3000
  • Collaborated with Product managers, Engineers, Testers to analyze the documentation requirements and reviewed R-Spec and F-Spec
  • Authored 100+ features for online, context-sensitive, plug-in, and printable documentation
  • Designed and developed SharePoint Portal from the scratch for cross team collaboration
  • Developed a pseudo-translation tool for Localization testing in the early phase of software development that cut the rework costs of 96K Euro in every iteration of the product release.

Instrumentation Engineer

HZL
07.2008 - 07.2011
  • Worked as an Automation Engineer on the Honeywell DCS system, including logic designing.

Education

B.Tech in Electronics Instrumentation & Control - Instrumentation Engineering

Rajasthan Technical University
Kota, Rajasthan
08.2008

Skills

  • Project Management
  • Backend APIs Integration
  • Strategic Planning
  • Creative Problem Solving
  • Business Analysis
  • Usability/Performance Testing
  • Business Requirements
  • KPI Measurements
  • Prioritization
  • User Research
  • Product Development Roadmap
  • Stakeholder Management
  • SQL and Data analytics
  • Scrum/Sprint Planning
  • Data-driven Decision Making
  • Budget Management
  • Risk Management
  • LSP Vendor Management
  • Jira/Confluence
  • Lucid Chart
  • Figma
  • Git
  • Phrase
  • Bureau Works
  • Problem-Solving
  • Detail Oriented
  • Process Improvement
  • Team leadership and direction
  • Decision-Making

Certification

  • PMP certification
  • Certified Scrum Product Owner
  • Certified Agile Coach (ICP-ACC)

Achievements

  • Presented in Women in Localization
  • Extra Miler Awards, March 2024
  • Nominee in Reimagine Awards, 2023
  • One team award, May 2023
  • Extra Miler Awards, Apr. 2023
  • Extra Miler Awards, Feb. 2023
  • Extra Miler Awards, Sep. 2022
  • Filed Patent 2022
  • Finalist in Puraskar 2019
  • Excellence Award, 2018
  • Instant Puraskar, 2018
  • Filed Patent, 2015
  • Consecutively 3 years 100% in BPS

Interests

Solving mathematical puzzles

Playing Table Tennis

Travel to new places

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancementPaid time offHealthcare benefitsPaid sick leaveFlexible work hours4-day work weekStock Options / Equity / Profit SharingWork from home optionPersonal development programs

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

SQL

Perl

Excel VBA

Timeline

LocOps Program Manager II

Uber
12.2021 - Current

Lead Technical Communication

Siemens
07.2015 - 11.2021

Associate Consultant

Siemens
08.2011 - 06.2015

Instrumentation Engineer

HZL
07.2008 - 07.2011

B.Tech in Electronics Instrumentation & Control - Instrumentation Engineering

Rajasthan Technical University

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Pratibha Raghav