PRATIBHA RAJPUT
Hyderabad
Summary
Dedicated, energetic Healthcare professional adept at meeting company goals through consistent and organized practices. Successfully thrives under pressure and adapts to new challenges to enhance the organizational brand. Seeking a growth-oriented position with a progressive company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
Medplus Diagnostic
Hyderabad
05.2022 - 08.2024
- Assisted customers for smooth flow of operations in busy time, billing inquiries, and technical support.
- Implemented marketing strategies to increase center visibility and attract new clients.
- Managed inventory control, ensuring adequate supplies while minimizing waste.
- Trained new staff on company policies and procedures related to customer service.
- Conducted regular meetings with staff to address any issues or concerns regarding their work environment or job duties.
- Motivated and led team members to work together to achieve targets.
Centre Manager
Vijaya Diagnostic Centre
HYDERABAD
08.2021 - 02.2022
- Delivering operational excellence. From ensuring branches maintain timing, to seamless service delivery. Leading to positive customer/patient experience
- Ensuring that the branch fulfils all statutory & regulatory requirements. Ensuring zero audit defects while managing day to day operations
- Optimum manpower utilization. Ensuring well-being and development of resources. Hand holding and inculcating practice of mentoring amongst team members. Working with HR and training in enabling staff development and skilling.
- Consistent quality service delivery
- Overcoming concerns brought up by customers, hence reducing chances of repeated complain on same issue
- Ability to engage customers and satisfying them. Controlled escalations
- Working towards reducing complaints
- Enabling positive customer experience
- Meeting footfall targets (500-600)
- Ensuring consistent business growth
- Responsible for P&L of respective branch. From petty cash management to ensuring all cash and card transactions are accounted for and timely reported to finance department
- Monitored company inventory to keep stock levels and databases updated
PATIENT RELATIONS EXECUTIVE
VIJAYA DIAGNOSTIC CENTRE
HYDERABAD
07.2018 - 03.2021
- Follow up with patients for appointment scheduling ,patient's records, detail over mail and telephone
- Ability to work in team environment, Identifies coordinates and collaborates interventions with various units/departments
- Maintaining & Updating patient details and follow up with them
- Documents handling and coordinating with respective companies related to Insurance Tie-ups.
- Investigates and facilitates resolution of quality of care concerns/complaints/grievances for all patients and families/visitors y engaging with their healthcare providers. Work collaboratively with healthcare team in clarifying issues, and promoting prompt and caring resolution of patient /family concerns.
Intern
Rainbow Children's Hospital
HYDERABAD
01.2018 - 04.2018
- Topic : Turnaround Time Of Inpatient Discharges
- Working as floor Coordinator in hospital during Internship
- Experience :Worked in Human Resource Department as Trainee during Internship Tenure ( Jan 2018). Performed employee personal documentation in IT software (Adrenalin).
Education
MBA - HEALTHCARE AND HOSPITAL MANAGEMENT
UNIVERSITY oF HYDERABAD
HYDERABAD05-2018
Bachelor of Science - CHEMISTRY, BOTANY, ZOOLOGY
MVR DEGREE COLLEGE
VISAKHAPATNAM04-2016
High School Diploma -
KENDRIYA VIDYALAYA
INS RAJALI,ARAKKONAM CHENNAI05-2013
Skills
- Good Team Worker and Self Motivated
- Quick Learner with Attitude to learn new things
- Employee engagement with Problem solving skills
- Adaptable to Changes
Languages
- Hindi
- English
- Telugu
Certification
- Star Employee Award in the month of December
- 5Th National Certificate Course on Hospital Certificate & Prevention Control
Timeline
Assistant Center Manager
Medplus Diagnostic
05.2022 - 08.2024
Centre Manager
Vijaya Diagnostic Centre
08.2021 - 02.2022
PATIENT RELATIONS EXECUTIVE
VIJAYA DIAGNOSTIC CENTRE
07.2018 - 03.2021
Intern
Rainbow Children's Hospital
01.2018 - 04.2018
- Star Employee Award in the month of December
- 5Th National Certificate Course on Hospital Certificate & Prevention Control
MBA - HEALTHCARE AND HOSPITAL MANAGEMENT
UNIVERSITY oF HYDERABAD
Bachelor of Science - CHEMISTRY, BOTANY, ZOOLOGY
MVR DEGREE COLLEGE
High School Diploma -
KENDRIYA VIDYALAYA
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