Pratibha Rana
Hyderabad
Summary
- Pratibha is a certified EPIC Analyst in Grand Central (ADT Module) : 5+years of experience in healthcare Industry with a Master of business Administration-MBA focused on hospital and Healthcare.
- Specialized in Patient access modules with expertise in build implementation, validation, and issue resolution.
- Part of an optimization project and involved in the Planning/scoping, Building, Testing and Go-Live support.
- Proficient in Epic systems, with expertise in optimizing Revenue cycle modules for enhanced healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Analyst
Accenture
01.2025 - Current
- 1. Ohio Health
- Transitioned into project workflows within the KTLO team, started actively handling support tickets and training newly certified team members.
- Handling incident resolution, including referrals, decision trees, work queues, creating new visit types, plan mapping (RTE), DAR and other ADT / Cadence related issues.
- Configured a new transfer center and transfer region for a new location that recently went live. Created new locations within the PACT decision tree to enable scheduling for those locations for new patient and transfer PCP appointment workflows.
- Conducting routine maintenance tasks, including plan mapping tables and ADT error work queue clean-up.
- Created System Use Documents (SUDs) for Cadence, Grand Central and Referral modules.
DC Analyst
Deloitte
01.2021 - 01.2025
- 1. Christus Health 10/2021-03/2022
- Got certified in EPIC Grand central Module.
- Working independently on complex issues and understanding software in detail.
- Ensuring 100% turnaround time and excelling client relations with zero escalations.
- Worked on various Builds like creating Transport sectors/Regions, EVS setup, Rule creations, visit type modifiers, creating appointment reports for a specific department.
- 2. Cleveland Clinic- 04/2022-11/2022
- Gathering requirements for enhancements and break/fixes for the system.
- Providing on-call support to the client to fix high priority issues.
- Performing root cause analysis of the tickets to make sure that the same kind of issues can be avoided.
- Developed and performed testing for streamlining testing procedures which significantly helped in fortifying our testing protocols, cutting errors, and enhancing operational efficiency.
- 3. Catholic Health Initiative 12/2022- 1/2025
- Primary support contact (SME) for patient access MAC team.
- Presently working in (MAC) Move and Change - Optimization Project focused on enhancing efficiency. Creating 50+ new departments and locations, this helped the client to expand their services by establishing new locations in multiple markets.
- Working on the Planning/Scoping, building the department, detailed unit and integrated testing Involving the third parties like Cerner/LabCorp.
- Go-live support after the successful completion of the build and ensuring the proper functioning and the workflows for various types of departments.
- Worked on the assignment of hospital accounts assigned to patients, reducing the manual effort, and Precisely assigning the hospital account by creating Compare configuration records.
- Created 15 integrated patient access test scripts for streamlining testing procedures.
Education
MBA - Healthcare IT and hospital Administration
Bachelors - nursing
Skills
- Test management
- Test execution
- SME support
- Problem resolution
- Troubleshooting
- Communication skills
- Flexible and adaptable
- Workflow analysis
- Analytical thinking
Certification
EPIC-Grand Central
References
References available upon request.
Timeline
Senior Analyst
Accenture
01.2025 - Current
DC Analyst
Deloitte
01.2021 - 01.2025