Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Pratibha Udasi

North Delhi

Summary

Organized library team member with administrative, customer service and catalog management expertise. Supports smooth library operations by accurately managing records and physical resources. Advanced user of database, software and digital catalog software. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Catalog Management| Product Management

Amazon
Virtual
01.2022 - Current
  • Worked with higher management to streamline internal process workflow.
  • Assisted Project Managers in planning, executing, and closing out projects.
  • Coordinated project meetings, prepared agendas, and documented meeting minutes.
  • Monitored project progress and identified risks that may impact project scope, timeline, and budget.
  • Developed and maintained relationships with stakeholders, including clients, vendors, and internal teams to ensure project objectives were met. Utilized Agile tools such as Jira to track team progress, productivity, and Individual performance.
  • Launching of new feature and ensuring they are launched correctly and on schedule

Catalog Associate

Amazon
Virtual
01.2021 - 01.2022
  • Managing sellers amazon account, which includes Listing & uploading products on eCommerce Marketplaces for PAN EU.
  • Coordinating with the Vendors on a daily basis for the smooth running Business.
  • Strategizing for increasing online sales of the products and maintaining proper catalog hygiene of a vendor with vendor communication.
  • Participation in identifying and rectifying Product error and help them to solve it.

Foreign Language Expert, German

Concentrix
Gurgram
06.2020 - 01.2021
  • Provide accurate answers and solutions to customer queries.
  • Address customer complaints in a compassionate and patient manner.
  • Redirect customers to appropriate teams and/or departments as needed.
  • Develop professional relationships with ongoing customers through excellent customer service.
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction.
  • Follow company communication procedures, policies, and guidelines at all times.
  • Perform each duty above with our customers satisfaction as the number one priority.

Customer Service Agent | Lufthansa Airline

Bird worldwide flight services
IgI Airport
07.2018 - 06.2020
  • Supervision of baggage handling and Lost and Found functions through E-mails and phone calls .
  • Supervision of reservations and bookings during weekends at Airport .
  • Coordination for Zero customer complaints while using global standards of quality .
  • Coordinating for various international audits conduct for Lufthansa German Airlines .
  • Responsible for check-in of international travelers and responsible for their passport and visa checks.
  • Responsible for handling of lost and found cases of arriving passengers.
  • Responsible for flight clearances and coordination with governmental authorities (Customs , Immigrations and Security).
  • Responsible for gate functions , includes Boarding and coordination of bags with make-up and Ramp.

Education

MBA - Marketing, Accounts , HR

IMT Gaziabad
Gaziabad
07-2018

Skills

  • Experience Developing Improvement Plans
  • Organizational Improvement
  • Cross-Functional Communication
  • Cross-Functional Team Leadership
  • Implementation Planning
  • New Program Installations
  • Project Management

Affiliations

Dancing and trekking is my favorite hobbies

Accomplishments

  • Awarded with Certificate of Recognition for maximum productivity G reduction of TAT by 16 hours.
  • Awarded with certificate of Recognition for process excellence.

Certification

  • C1.1 German language certificate from goethe Institute, Max mueller bhavan

Languages

Hindi
First Language
English
Proficient (C2)
C2
German
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2

Timeline

Catalog Management| Product Management

Amazon
01.2022 - Current

Catalog Associate

Amazon
01.2021 - 01.2022

Foreign Language Expert, German

Concentrix
06.2020 - 01.2021

Customer Service Agent | Lufthansa Airline

Bird worldwide flight services
07.2018 - 06.2020

MBA - Marketing, Accounts , HR

IMT Gaziabad

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Pratibha Udasi