Pratigya Yadav
Sri Ganganagar
Summary
Driven professional with a commitment to enhancing operational performance and client satisfaction. Utilises analytical skills to resolve discrepancies and improve service delivery. Champions team development and adheres to compliance standards, ensuring excellence in all processes. Resourceful professional with a strong foundation in people management and decision-making. Delivers impactful solutions through insightful analysis and effective conflict resolution. Cultivates team collaboration and fosters an environment of continuous improvement.
Overview
8
8
years of professional experience
Work History
Associate Team Leader
A3logics Pvt Ltd
Jaipur
04.2025 - Current
- Lead and manage support projects, ensuring SLA compliance and preventing escalations.
- Review escalations, provide feedback, and implement corrective or preventive actions.
- Conduct refresher training, orientation sessions, and skill-based/OJT programmes for continuous improvement.
- Ensure adherence to client-defined policies, HIPAA, information security, and organisational procedures.
- Prepare monthly performance metrics, conduct one-on-one reviews, and propose improvement plans.
- Maintain effective communication with the team through updates, weekly status calls, and reporting.
- Handle conflict resolution, disciplinary issues, and compliance with the code of conduct.
- Proficient in MS Office, with strong written and verbal communication skills.
- Experienced in leading teams of 20+ members, case management, query resolution, and EDI file assistance.
Senior EDI Analyst
A3logics Pvt Ltd
Jaipur
06.2022 - 03.2025
- Proficient in the complete life cycle of EDI, working on US healthcare data interchange for file formats (834 5010, CSV, pipe delimited) using secure transfer protocols: FTP, SFTP, HTTP, etc.
- Maintain Salesforce CRM with accurate case details, comments, implementation documents, status, and time tracking.
- Use basic SQL queries for data mapping according to the requirements on the data mapping tool, i.e. Clearing House (CH).
- Proficient in coordinating with US clients via email and phone regarding data interchange requirements and needs.
- Review and resolve production file discrepancies, and stakeholder-reported issues with analytical problem-solving.
- Follow EDI configuration workflows and perform file implementation activities within SLA.
- Coordinate with technical teams for issue resolution, and ensure QA checklist compliance before file submission.
- Attend mandatory training, HIPAA awareness sessions, and OJT programmes.
- Adhere to HIPAA, information security, the code of conduct, and organisational policies.
- Mentored junior analysts, providing guidance and support to foster professional development.
- Proficient in basic CRM tools, and strong written and verbal communication skills.
Counsellor
Freelancer
06.2018 - 12.2020
- Guided students towards better future.
- Provided counselling to people who were suffering from daily dilemma.
- Analyzed people behaviour and provided optimum solutions.
Data Analyst Intern
DoIT, GoR
01.2018 - 06.2018
- Reviewed, Analysed & mined row data.
- Observed performance/impacts and identified trends.
- Prepared reports on the above information and reported the insights using SAS VA tool.
Education
Masters - Computer Applications
JECRC University
Jaipur, RJ01-2018
Bachelors - Computer Applications
S.A.V. Jain college
SGNR, RJ01-2016
Higher Secondary education - Commerce & Maths
BSER
Ajmer, RJ01-2013
Skills
- EDI File Configuration & Mapping
- EDI Standards (EDIFACT, ANSI X12, 834 HIPAA Transaction)
- MYSQL
- Benefits Administration
- People Management
- Decision making
- Resourceful
Websites, Portfolios and Profiles
http://www.linkedin.com/in/pratigya-yadav-01b4b2121
Languages
English
Advanced
C1
Hindi
Proficient
C2
Punjabi
Advanced
C1
Interests
- Like to play games and having good time sleep in free time
- Love Sci-fi and comedy movies
Timeline
Associate Team Leader
A3logics Pvt Ltd
04.2025 - Current
Senior EDI Analyst
A3logics Pvt Ltd
06.2022 - 03.2025
Counsellor
Freelancer
06.2018 - 12.2020
Data Analyst Intern
DoIT, GoR
01.2018 - 06.2018
Masters - Computer Applications
JECRC University
Bachelors - Computer Applications
S.A.V. Jain college
Higher Secondary education - Commerce & Maths
BSER