Gaming and solving puzzles
PRATIK ADIVREKAR
SENIOR TEAM LEADER (OPERATIONS & RETENTION)
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Senior Operations Team Leader
People Interactive Ind Pvt Ltd (Shaadi.com)
Mumbai
08.2016 - Current
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Oversaw workload and consistently achieved productivity targets.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Contributed to interviewing process and made new hire recommendations.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Managed internal operational standards and productivity targets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Team Coach
ANI Technologies Pvt Ltd (Olacabs)
Mumbai
05.2012 - 05.2016
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Set schedules and oversaw daily workflow.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Helped set and manage objectives for quality, productivity and compliance.
- Produced detailed reports outlining performance against benchmarks.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Managed internal operational standards and productivity targets.
Customer Service Associate
Serco
Mumbai
11.2010 - 08.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Solved problems with products and services by providing customers with technical support.
Education
Bachelor of Commerce -
Jodhpur National University
Virar 04.2001 -
Higher Secondary School -
Mumbai Kalina University
Mumbai 04.2001 -
Skills
Customer Relations
Accomplishments
- Achieved various best performing awards as an individual.
- Achieved best team performer in various contests.
Interests
Playing team sports
Travelling
Timeline
Senior Operations Team Leader
People Interactive Ind Pvt Ltd (Shaadi.com)
08.2016 - Current
Team Coach
ANI Technologies Pvt Ltd (Olacabs)
05.2012 - 05.2016
Customer Service Associate
Serco
11.2010 - 08.2011
Bachelor of Commerce -
Jodhpur National University
04.2001 -
Higher Secondary School -
Mumbai Kalina University
04.2001 -
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