Pratik Bhandge
Production Support Engineer ( L2 )
Pune,Maharashtra
Summary
Production Support Analyst with 3+ years of experience maintaining and enhancing critical systems to ensure optimal performance and uptime. Skilled in incident management, root cause analysis, and implementing effective solutions to minimize disruptions and meet SLAs. Proven track record in providing technical support, collaborating with cross-functional teams, and driving continuous improvement initiatives in production environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
L2 Product Support Engineer
Bajaj Technology Services
09.2021 - Current
- Working under Insurance platform management and delivery. Attending calls with clients tech teams.
- Subject Matter Expert in Client data onboarding Strong exposure to financial domain, Insurance domain ( Health, Motor, Term and Life Insurance ).
- Managed Elasticsearch clusters, including configuration, monitoring, and optimization, to enhance search functionality and support scalable data operations
- Implemented and maintained ELK (Elasticsearch, Logstash, Kibana) stack to centralize logging, analyze data trends, and troubleshoot issues, enhancing operational efficiency and decision-making capabilities.
- Proactively monitored New relic services, instances and KPI breaching.
- Identified enhancements, root cause analysis for a bug and development
- Co-ordinate with developers for resolving technical issues.
- Working with PO's and Tech teams and understanding the different product flow.
- Researching, troubleshooting , diagnosing and identifying solutions to resolve the integration issues.
Founder
ROYAL AIRMAKE
01.2020 - 09.2021
- Startup at ROYAL AIRMAKE , HVAC sales and service base company.
Senior Project Engineer
AIM Enterprises
01.2018 - 12.2019
- Work experience With Daikin and Bluestar -Provided onsite training in HVAC
- Effectively managed resources, created project schedules and maintained department budgets
- Maintained open and effective communications with project teams to increase productivity
- Worked efficiently under strict deadlines to make sure Project Finalization.
Education
BE Mechanical (2017)- Pune University
HSC (2013)- Dr. C. Kanase College of Science, Pune
SSC (2011) - Sahyadri Vidyalaya Bramhanwada
Skills
● Technical Support , Linux, Elastic Search, Kibana, ELK Logs, SOP documents , Weekly status Reports , CRM Portal, Jenkins , Netcore
● Tools Postman API ,New Relic ,Jira Ticketing tool, Tableau, PowerBI, Kalyera , PAYU portal , GT matrix, Sonar
● Database Postgres, SQL Queries, Mongo DB, Oracle
● Testing Manual Testing (App and Web)
● Production Owner Stakeholder management, Product backlogs, Product management, Sprint Planning
● Soft Skills Communication, Problem solving, Time management, Leadership
Certification
- Adobe Certified Professional - Adobe Experience Manager Business Practitioner ( April 2024- April 2026 )
- Professional Scrum Product Owner™ I (PSPO I) ( Issued on April 23 )
Accomplishments
- Super Achiever Award from Bajaj Technology Services
- Deployment Star Award from BTS ( 2 Times )
- Super Achiever Award from BTS
For high-performance, taking up additional responsibilities consistently and raising the performance standards (May 2023)
For Excellent contribution in deployment support and for Production Deployment Star for September 23- InsurTech
For consistent high performance, Productivity Focus and Execution Speed in Q4 FY-24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
L2 Product Support Engineer
Bajaj Technology Services
09.2021 - Current
Founder
ROYAL AIRMAKE
01.2020 - 09.2021
Senior Project Engineer
AIM Enterprises
01.2018 - 12.2019
BE Mechanical (2017)- Pune University
HSC (2013)- Dr. C. Kanase College of Science, Pune
SSC (2011) - Sahyadri Vidyalaya Bramhanwada
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