Summary
Overview
Work History
Education
Skills
Details
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Pratik Bhatt

Pratik Bhatt

Senior Manager
Ahmedabad

Summary

Experienced professional with 10 years in the servicing industry, skilled at developing and implementing effective strategies to drive business growth and improve operations. Demonstrated success in increasing efficiency and achieving results through creative solutions and meticulous attention to detail. Committed to delivering exceptional performance and exceeding expectations in a fast-paced environment. Dedicated to ongoing learning and staying abreast of industry trends and best practices.

Overview

2026
2026
years of professional experience
4
4
years of post-secondary education

Work History

Senior Manager

QX Global Group
08.2024 - Current
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
  • Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Influenced product roadmaps by identifying common client feature requests and communicating them to the Product Management team.
  • Served as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.
  • Managed a diverse portfolio of accounts, ensuring consistent communication and personalized support.
  • Conducted regular business reviews with clients, sharing performance metrics and discussing future goals and objectives.
  • Managing diverse accounts of payroll and billing clients, where there are daily, weekly, bi-weekly, and monthly pay cycles.
  • Managing a team size of 28, fostering collaboration with effective communication, clear goals, and constructive feedback to achieve desired results.
  • Conduct appraisal meetings, and finalize appraisals by reviewing and updating their ratings on the basis of performance.
  • Identify areas of automation to improve efficiency. Liaise with the developer team to check automation feasibility, and the time frame for development.
  • Perform UAT to ensure that the developed product provides the desired results.
  • 100% C-SAT results were achieved across the last six quarters, across multiple clients, delivering an average accuracy of 99.91%.
  • Nominate a team member for the R&R program.

Manager

QX Global Group
2 2023 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Collaborate with a cross-functional team and stakeholders to gather the required information for payroll implementation strategies.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Review of the allocation of work, any urgent requests from clients, and meeting clients' deadlines and expectations.
  • Ensure all services in scope or contractual obligations are delivered to the client in a timely manner, with requisite quality levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Skilled at working independently and collaboratively in a team environment.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Conduct daily, weekly, and monthly team meetings, one-on-one meetings, and skip-level meetings to address team members' concerns.
  • Suggest and implement process improvements to improve TAT, quality, and efficiency.
  • Preparing weekly and monthly MIS reports to track KPIs and SLAs.


Team Lead

QX Global Group
02.2022 - 02.2023
  • Running Daily Umbrella/Limited payroll for temp workers using Merit Cloud payroll software, with a monthly volume of 10,000 time sheets.
  • Act as the point of contact for any escalated payroll queries.
  • Stay calm, collected, and logical during stressful moments to identify and implement optimal solutions.
  • Review payroll activities, processes, and systems to maximize efficiency, accuracy, and improve performance.
  • Reconciled payroll discrepancies and ensured all payroll data is accurate and up to date.
  • Manage all year-end statutory returns.
  • For example, HMRC reporting.
  • Held regular meetings to ensure alignment with workflow, and to ensure team members were on track to meet deadlines.
  • Ensuring service levels are met while maintaining strong relationships and an accurate payroll function.
  • Sound working knowledge of managing high-volume payroll.
  • Developed processes and procedures to increase efficiency and reduce manual tasks.
  • Developed and documented SOPs for training purposes.

Sr. Payroll Administrator

QX Global Group
02.2020 - 02.2022
  • Ensuring Payroll Compliance.
  • Specialist knowledge and experience in running all aspects of the payroll function.
  • To undertake day-to-day payroll activities to ensure practical knowledge and the smooth running of the service.
  • Validation and reconciliation of payroll output files.
  • Keep up to date with relevant regulations, legislation, taking action, and implementing changes where necessary.

Payroll Administrator

QX Global Group
02.2019 - 02.2020
  • Calculated and processed payroll for all employees in timely and accurate manner
  • Time-sheet processing & validating.

Payroll & Data Processor

QX Global Group
09.2017 - 02.2019
  • Processed/Entered Data in software that stored and organized customer data
  • Sending out confirmation of Bookings to Nurses
  • Updating hourly rates in system.

Project Lead

Caelum Communication Pvt. Ltd.
01.2013 - 08.2017
  • Worked For International BPO services (Inbound & Outbound)
  • Working for Client based out in 5 States across United States of America
  • Lead & Coached team members of 25 employees in techniques necessary to complete job tasks
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Education

Diploma - Electronics & Telecommunication

The Institution of Electronics And Telecommunication Engineers
07.2005 - 07.2008

10th -

Gujarat Secondary And Higher Secondary Education Board
04.2004 - 03.2005

Skills

  • Client Relationship Management
  • Team Leadership
  • Payroll Management
  • Project Management
  • Risk Management
  • Operations Management
  • Stakeholder Communication
  • Conflict Resolution
  • Delivery Management

Details

Contact no : 79848 38176, 

Email ID : pratik.bhatt2866@gmail.com

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Timeline

Senior Manager

QX Global Group
08.2024 - Current

Team Lead

QX Global Group
02.2022 - 02.2023

Sr. Payroll Administrator

QX Global Group
02.2020 - 02.2022

Payroll Administrator

QX Global Group
02.2019 - 02.2020

Payroll & Data Processor

QX Global Group
09.2017 - 02.2019

Project Lead

Caelum Communication Pvt. Ltd.
01.2013 - 08.2017

Diploma - Electronics & Telecommunication

The Institution of Electronics And Telecommunication Engineers
07.2005 - 07.2008

10th -

Gujarat Secondary And Higher Secondary Education Board
04.2004 - 03.2005

Manager

QX Global Group
2 2023 - 07.2024

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Pratik BhattSenior Manager